This study examines the relationship between employees' perception of knowledge management systems (KMS) and their knowledge sharing behavior (KS) within a book company. It focuses on how trust, psychological safety, and autonomy moderate this relationship. The study involved 194 employees from various organizational levels and departments who completed an online survey.
Findings indicate that employees' perception of KMS, organizational trust, and autonomy significantly relate to KS behavior, whereas psychological safety does not. Trust and psychological safety were found to moderate the relationship between perception of KMS and KS behavior, emphasizing the significance of interpersonal factors in effective KMS implementation. This moderation effect was particularly strong among individuals with low levels of trust and psychological safety. The study provides evidence that promoting positive and trustful relationships is crucial in translating a favorable perception of KMS into actual knowledge sharing behavior, in addition to improving and adapting KMS.
Inhaltsverzeichnis (Table of Contents)
- Executive summary
- Abstract
- Introduction
- What motivates people to share knowledge?
- Hypotheses
- Trust
- Psychological safety
- Autonomy
- Method
- Participants
- Instruments
- Knowledge Sharing
- Organizational Trust
- Psychological safety
- Autonomy
- Perception of KMS
- Procedure
- Data Analysis
- Result
- Descriptive Statistics
- Hypothesis Testing
- Discussion
- Theoretical discussion
- Practical implication and recommendation
- Limitations and future research
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This study investigates the relationship between employees' perception of knowledge management systems (KMS) and their knowledge sharing behavior (KS), focusing on the moderating roles of trust, psychological safety, and autonomy. It aims to understand how these factors influence knowledge sharing, particularly within a book retail company utilizing various digital KMS. The study uses survey data from 194 Thalia employees to analyze these relationships.
- The relationship between employees' perception of KMS and their knowledge sharing behavior.
- The moderating effect of trust on the relationship between KMS perception and knowledge sharing.
- The moderating effect of psychological safety on the relationship between KMS perception and knowledge sharing.
- The moderating effect of autonomy on the relationship between KMS perception and knowledge sharing.
- The impact of job location (office vs. bookstore) on knowledge sharing behavior.
Zusammenfassung der Kapitel (Chapter Summaries)
The Introduction establishes the importance of knowledge sharing in dynamic markets and introduces Knowledge Management Systems (KMS). It highlights the limitations of technology-focused approaches and the need for considering psychological factors. The section "What motivates people to share knowledge?" reviews existing literature on knowledge sharing, emphasizing the roles of technological, organizational, and psychological factors. The Hypotheses section details the study's hypotheses regarding the relationships between KMS perception, knowledge sharing, and the moderating variables of trust, psychological safety, and autonomy. The Method section describes the research design, participants, instruments used, and data analysis techniques. The Result section presents descriptive statistics and the results of the hypothesis testing, focusing on the relationships between the variables and the moderating effects. The Discussion section (excluding the conclusion and limitations) delves into the theoretical implications of the findings, exploring the roles of trust, psychological safety, and autonomy in facilitating knowledge sharing within the context of KMS.
Schlüsselwörter (Keywords)
The key terms and concepts explored in this study are knowledge sharing, knowledge management systems (KMS), trust, psychological safety, autonomy, and the moderating effects of these psychological factors on the relationship between KMS perception and knowledge sharing behavior.
- Citation du texte
- Patricia Dittmar (Auteur), 2023, Technology and Knowledge Sharing. The Moderating Effect of Trust, Psychological Safety and Autonomy, Munich, GRIN Verlag, https://www.grin.com/document/1514091
