Extracto
TABLE OF CONTENTS
LIST OF TABLES
LIST OF FIGURES
1. INTRODUCTION
2. LITERATURE REVIEW
2.1 HISTORY OF KNOWLEDGE MANAGEMENT
2.1.1 INTRODUCTION
2.1.2 LEARNING ORGANISATION
2.1.3 INFORMATION TECHNOLOGY
2.1.4 CHANGING BUSINESS ENVIRONMENT
2.1.5 INCREASED AWARENESS OF THE VALUE OF HUMAN CAPITAL
2.1.6 SUMMARY
2.2 FAD OR REVOLUTION?
2.3 CLARIFICATION OF THE TERMINOLOGY
2.3.1 INTRODUCTION
2.3.2 WHAT IS ‘ KNOWLEDGE ’ ?
2.3.2.1 DISTINCTION BETWEEN DATA, INFORMATION AND KNOWLEDGE
2.3.2.2 EXPLICIT AND TACIT KNOWLEDGE
2.3.3 WHAT IS ‘ KNOWLEDGE MANAGEMENT ’ ?
2.3.3.1 THE THREE DIMENSIONS OF KNOWLEDGE MANAGEMENT
2.3.3.2 SUMMARY AND A WORKING DEFINITION OF KNOWLEDGE MANAGEMENT
2.4 HOW DO YOU IMPLEMENT KNOWLEDGE MANAGEMENT?
2.4.1 WHY COMPANIES CHOOSE KNOWLEDGE MANAGEMENT
2.4.2 MAIN STEPS IN THE IMPLEMENTATION PROCESS
2.4.2.1 CODIFICATION AND PERSONALISATION STRATEGY
2.4.2.2 STAGES IN THE IMPLEMENTATION PROCESS
2.5 CRITICAL ANALYSIS
2.5.1 COMMON PITFALLS
2.5.2 GENERAL CRITICISM
2.6 SUCCESS FACTORS
3. APPENDICES
3.1 APPENDIX 1: CLASSIFICATION OF DEFINITIONS
4. LIST OF REFERENCES
- Citar trabajo
- Susanne Schneider (Autor), 1999, Knowledge Management - Why Companies choose Knowledge Management, Múnich, GRIN Verlag, https://www.grin.com/document/185318
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