In workplaces poor communication is a serious problem and can be costly to an organization. The impact can be devastating to the parties involved. Some of the results include: Loss of business, customers, products, goods, services, employee turnover, loss of productivity, absenteeism, sabotage, injury and accidents, sick leave and so on. The main purpose of this study is to identify the effects of poor communication on organizational performance and to find out the strategies for improving on communication at the workplace so that employee motivation can be enhanced. The specific objectives of the study included finding out the factors, levels, types and effects of poor communication at the workplace.
The study was guided by the writings of Elashmawi and Harris, (1993) who have argued that a fuller understanding of organizations is a vital ingredient at every forward step of the career process, and that communication is a primary element for understanding how organizations function and how members of the organization should, even must, behave in organizations if they are to advance their careers. The study was carried out at the Kenya Seed Company Limited. A sample of 300 respondents was involved in the research and they were picked through random stratified sampling save for seven heads of departments who were purposefully selected by virtue of their positions and possession of key information. This sample was deemed representative enough as the total number of workers is 3000. The research used both questionnaires and interviews schedules.
Data was analyzed and presented using descriptive statistics methods. Excel was used to come up with this analysis. To analyze and determine the magnitude of poor communication and good channels of proper communication, the findings of the study will help KSC Ltd and other organizations to improve on communication. This in turn will improve the employee motivation and general organizational performance.
Table of Contents
- Chapter One
- Introduction
- Background of the Study
- Theoretical framework
- Statement of the Problem
- Purpose of the Study
- Research Objectives
- Research Questions
- Significance of the Study
- Scope of the Study
- Assumptions of the Study
- Definition of terms
- Chapter Two
- Literature review
- Introduction
- Business Communication
- Role and functions of communication
- Communication Levels
- Direction of communication
- Grapevine Communication
- Communication Channels
- Barriers
- Physical barriers in the workplace include:
- Perceptual barriers
- Emotional Barriers
- Cultural Barriers
- Language Barriers
- Gender Barriers
- Interpersonal Barriers
Objectives and Key Themes
This study aims to identify the effects of poor communication on organizational performance at Kenya Seed Company Limited and explore strategies for improvement. The research sought to understand the factors, levels, types, and effects of poor communication within the workplace to ultimately enhance employee motivation.
- Effects of poor communication on organizational performance
- Factors contributing to poor communication in the workplace
- Strategies for improving workplace communication
- The relationship between communication and employee motivation
- Various levels and types of communication within an organization
Chapter Summaries
Chapter One: This introductory chapter sets the stage for the research. It provides background information on the detrimental effects of poor communication in organizations, highlighting its impact on various aspects of business. The chapter clearly states the problem – the negative effects of poor communication – and defines the study's purpose: to investigate these effects at Kenya Seed Company and to propose solutions for improvement. It lays out the research objectives, questions, significance, scope, and assumptions, providing a solid framework for the subsequent chapters. The theoretical framework likely provides the foundation for understanding the nature of communication within organizations and how it relates to performance. The definition of terms section clarifies key concepts used throughout the study.
Chapter Two: This chapter delves into a comprehensive literature review on business communication. It explores the role and functions of communication within organizations, examining different levels, directions (e.g., upward, downward), and types of communication, including the informal "grapevine." The chapter systematically analyzes various communication barriers, categorizing them into physical, perceptual, emotional, cultural, language, gender, and interpersonal barriers. This systematic breakdown offers a nuanced understanding of the complexities involved in effective workplace communication, setting the stage for analyzing the specific challenges faced by Kenya Seed Company in subsequent chapters (though these subsequent chapters are not shown in the provided text).
Keywords
Poor communication, organizational performance, employee motivation, communication barriers, workplace communication, Kenya Seed Company, communication strategies, business communication, organizational effectiveness.
Frequently Asked Questions: Comprehensive Language Preview
What is the purpose of this document?
This document provides a comprehensive preview of a research study focusing on the effects of poor communication on organizational performance at Kenya Seed Company Limited. It includes the table of contents, objectives and key themes, chapter summaries, and keywords.
What topics are covered in Chapter One?
Chapter One is the introductory chapter. It introduces the research problem (negative effects of poor communication), states the study's purpose, research objectives, questions, significance, scope, and assumptions. It also provides background information, a theoretical framework, and definitions of key terms.
What topics are covered in Chapter Two?
Chapter Two presents a literature review on business communication. It explores the role and functions of communication, different levels and directions of communication (including the informal grapevine), and various communication barriers (physical, perceptual, emotional, cultural, language, gender, and interpersonal).
What are the key objectives and themes of the study?
The study aims to identify the effects of poor communication on organizational performance at Kenya Seed Company and explore strategies for improvement. Key themes include the effects of poor communication, contributing factors, strategies for improvement, the relationship between communication and employee motivation, and various levels and types of communication within an organization.
What are the key findings or arguments (as summarized)?
The provided preview does not detail specific findings. However, it highlights the detrimental effects of poor communication and the importance of understanding its various aspects (levels, types, barriers) to improve organizational performance and employee motivation at Kenya Seed Company.
What are the keywords associated with this research?
Keywords include: Poor communication, organizational performance, employee motivation, communication barriers, workplace communication, Kenya Seed Company, communication strategies, business communication, and organizational effectiveness.
What is the overall scope of this research?
The research focuses on the impact of poor communication on organizational performance within Kenya Seed Company Limited. It seeks to understand the causes, effects, and potential solutions to improve communication and subsequently boost employee motivation and overall organizational effectiveness.
Where can I find the complete research study?
The provided text is only a preview. The complete research study is not included here.
- Citation du texte
- Thomas Muema (Auteur), 2012, Effects of poor communication in an organization: Case of Kenya Seed Company, Munich, GRIN Verlag, https://www.grin.com/document/186895
