Quality Management is important for every company, hotel business etc.. Quality Management, short QM. assures the customer satisfaction in various fields. QM stands for everything that should develop into a positive direction. This is the main reason why I would like to work on that issue. The article gives an outline of my visionary view of Quality Management referring to the hotel business
TABLE OF CONTENT
I. Abstract
1.1 INDRODUCTION
1.1.1 Approaches on Measurement of Quality
1.1.1.1. Demand-related measurements of quality
1.1.1.2. Supplier-related measurement of quality
1.1.1.3. Employee-related measuring of quality
1.2 Objectives and Methodology
1.2.1 Certification as a feature of quality ability
1.2.1.1 Hotel classification
1.2.1.2 Service management and customer retention
1.3 Summary and Conclusion
BIBLIOGRAPHY
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- Ph.D., MBA , BBA Dieter F.-W. Freiherr von Münster-Kistner (Autor), 2012, Quality Management, Múnich, GRIN Verlag, https://www.grin.com/document/199007