Die Diskrepanzen zwischen Forschung und Praxis sind oft groß. Das Thema Geschäftsprozessmanagement (GPM) wird in der akademischen Forschung viel diskutiert. Doch wie sieht die Umsetzung in der Praxis aus? Welche Ziele verfolgen die Unternehmen mit dem Einsatz von GPM? Welche Software wird zur Unterstützung eingesetzt? Können spezielle Anwendergruppen identifiziert werden?
Um diese Fragen zu beantworten wurde im Rahmen dieser Studie eine Befragung bei über 1100 Unternehmen durchgeführt. Der Aufbau und die Ergebnisse werden auf 40 Seiten detailliert vorgestellt.
Table of Contents
1 Introduction
2 Fundamentals of Business Process Management
2.1 Definitions
2.2 Lifecycle and Objectives
2.3 Modelling Languages and Software Tools
3 Methodology
3.1 Literature Review
3.2 Questionnaire Design and Implementation
3.3 Cluster Analysis
4 Current Implementation Level of Business Process Management
4.1 Data Clean-up and Transformation
4.2 Socio-demographic Analysis
4.3 Quantitative Analysis
4.4 Cluster Analysis
5 Conclusion
Research Objectives and Themes
This study aims to investigate the current implementation status of Business Process Management (BPM) within German corporate practice by bridging the gap between theoretical academic research and practical operational application. The primary research objective is to analyze how BPM software tools and methodologies are utilized in daily business operations, identify functional usage patterns, and segment user groups through quantitative cluster analysis.
- Current implementation levels of BPM software in corporate practice.
- Primary purposes and major functions of BPM software usage.
- Identification of distinct BPM user clusters.
- Analysis of process modelling languages and notation standards.
- Evaluation of KPIs and process quality management in practice.
Excerpt from the Book
1 Introduction
Against the background of an organisation’s (global) network and the intense competition the corporate conditions underlie a continuous change. This change leads to business processes and the resulting benefits that are only achieved for a limited time. Therefore, continuous optimisation of business processes is essential for overall business success (cf. PwC 2011; Softselect 2010, 9). Especially in the current volatile market environment in the European Union, concerning the debt crisis, companies are looking for ways to adapt their organisation to market conditions and customers' requests (cf. Maass 2010). Industry-independent, companies assign process management related to integrated information technology systems a high value for achieving successful business performance (cf. Gartner 2009, 4; Mainzer 2010, 72-73).
The management consultancy PwC (2011, 12) conducted a survey with 239 German and Austrian executives with relevant expertise and decision-making power. 73% of respondents agreed with the proposition that the future of Business Process Management (BPM) plays a leading role in achieving the company's business goals. More than 85% of respondents see the continuous improvement of existing processes as a necessity for the preservation of their own competitiveness. In Addition, Gartner (2009, 4) presents a survey of 1500 chief information officers that ranked “improving business processes” in first place (4 years in a row), asked for the priority in business improvements by information technology (IT).
From this perspective, the absolute relevance of the subject area is derived. Although, BPM was conceived in research in the early 90s and used in practice from the mid 90s (cf. Hammer/Champy 1993). The continuing strong interest in BPM results from its immense advantages. Likewise, BPM often represents theoretical and technical concepts that are not implementable in corporate practice. As a result benefits of BPM and sustainable performance are not ensured due to realisation issues.
Summary of Chapters
1 Introduction: This chapter establishes the relevance of Business Process Management (BPM) in volatile market environments and outlines the research objective, which focuses on the actual operational implementation of BPM.
2 Fundamentals of Business Process Management: This section provides necessary definitions, explores the BPM lifecycle, and discusses various modelling languages and software tools required for a comprehensive BPM approach.
3 Methodology: The chapter details the systematic research approach, including the literature review, questionnaire design, and the statistical methods used for the subsequent cluster analysis.
4 Current Implementation Level of Business Process Management: This core chapter evaluates the primary data, presenting findings on socio-demographics, software tool usage, KPI application, and the identification of user clusters.
5 Conclusion: The final chapter summarizes the key findings, identifies the limitations of the current study, and proposes directions for future research regarding BPM and the utilization of office software tools.
Keywords
Business Process Management, BPM, Corporate Practice, Process Modelling, Software Tools, Quantitative Analysis, Cluster Analysis, BPM Implementation, Process Efficiency, KPI, Modelling Languages, Literature Review, Survey, BPM Lifecycle, Operational Management.
Frequently Asked Questions
What is the core focus of this research?
The research examines the practical implementation level of Business Process Management (BPM) within German companies, focusing on how organizations use BPM software and methodologies in their daily operations.
What are the central themes of the work?
Key themes include the actual usage of modelling tools, the purpose of process documentation, the integration of KPIs into process management, and the identification of different categories of BPM users.
What is the primary research goal?
The primary goal is to fill the gap between academic theory and corporate practice by providing a quantitative analysis of how companies across various industries and sizes currently implement BPM.
Which scientific methodology is applied?
The study employs a mixed-method approach: a systematic literature review followed by a quantitative questionnaire-based survey, which is then analyzed using a two-step cluster analysis to identify user segments.
What does the main body of the work cover?
It covers fundamental BPM definitions and lifecycles, details the research design, presents the survey results regarding software and process usage, and provides a segmentation of user behaviors based on cluster analysis.
Which keywords best characterize the study?
The work is best characterized by terms such as BPM, corporate practice, process modelling, software tools, cluster analysis, and quantitative research.
How is the survey sample structured?
The sample consists of 70 evaluable responses from German companies across various sectors, providing a cross-sectional view of both BPM users and non-users.
What role does MS Office play in BPM according to the results?
The study reveals that MS Office tools are the most widely used applications for process modelling across all company sizes, even though they lack standard BPM features compared to specialized software.
What are the four identified clusters?
The clusters identified are "BPM Refusenik", "BPM Professionals", "Office Users", and "BPM Implementers", each categorized by their unique approaches to process management and their future intentions.
- Quote paper
- Bachelor of Science Michel Hecking (Author), Christian Schröder (Author), 2013, Current Implementation Level of Business Process Management in Corporate Practice, Munich, GRIN Verlag, https://www.grin.com/document/214099
