This essay focuses on the case of Partners Healthcare Systems (PHS), a general hospital based in Massachusetts/USA which introduced an electronic medical records system together with a computerised patient order entry system in order to increase the quality of health care delivery (Kesner, 2009). The essay begins with an outline of the issues faced by the organisation in the implementation of their new information management system, before proceeding to utilise services management theory to outline possible future options for the organisation to pursue in order to address these issues.
Inhaltsverzeichnis (Table of Contents)
- Introduction
- Implementation System
- Future Options
- Conclusion
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This essay examines the challenges faced by Partners Healthcare Systems (PHS) in implementing an electronic medical records (EMS) and computerized patient order entry (CPOE) system, aiming to analyze the role of information management in improving healthcare delivery. It utilizes service management theories to propose solutions for overcoming these challenges and achieving successful implementation.- The impact of information management systems on healthcare delivery in the US
- The challenges faced by PHS in implementing an EMS and CPOE system
- The importance of communication, organizational readiness, and user acceptance in information system implementation
- The benefits of information management systems for improving healthcare quality and efficiency
- The role of service management theory in addressing implementation challenges
Zusammenfassung der Kapitel (Chapter Summaries)
Introduction
This section introduces the increasing role of information management systems in healthcare delivery, highlighting the need for efficiency and error reduction. It uses a study by Leape and Berwick to illustrate the significant impact of preventable errors on mortality rates in the US. The essay focuses on PHS's adoption of an EMS and CPOE system to enhance healthcare quality.Implementation System
This chapter details PHS's background and its mission to provide high-quality healthcare services. It describes the challenges faced by PHS during the implementation of its new information management system, including technological infrastructure limitations, staff training difficulties, resistance from healthcare practitioners, high implementation costs, and the need for significant changes in working habits.Future Options
This section explores research findings on successful information system implementation, emphasizing the crucial role of communication, organizational readiness, and user acceptance. It suggests specific actions for PHS, such as developing a communication plan to address practitioner concerns, providing comprehensive training sessions, and ensuring ongoing technological expertise.Conclusion
This chapter, which is not summarized to avoid spoilers, discusses the key challenges faced by PHS in the implementation of its new system. It concludes by highlighting the importance of convincing healthcare practitioners of the system's benefits and ensuring their acceptance for a successful implementation.Schlüsselwörter (Keywords)
This essay focuses on the critical role of information management in healthcare delivery, particularly in the context of electronic medical records (EMS), computerized patient order entry (CPOE), and service management theory. It examines the challenges faced by Partners Healthcare Systems (PHS) in implementing an EMS and CPOE system, highlighting the importance of communication, organizational readiness, user acceptance, and technological expertise for successful implementation.
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- Alexander Schmithausen (Author), 2012, The role and benefits to transfer health care delivery in the US through better information management , Munich, GRIN Verlag, https://www.grin.com/document/229713
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