Critically discuss the role and benefits to transfer health care delivery in the US through better information management
Health care delivery is not just a matter of cost but also of quality
Research suggests that the role played by information management systems within health care delivery is increasing (Kesner, 2009); this is due largely to growing recognition of the need for greater efficiency and fewer errors in the delivery of health care – in the US, for example, a study conducted by Leape and Berwick (2009) found that in 2008, a total of 98,000 deaths in the US alone were caused by preventable errors in health care delivery. This has resulted in an increase in the number of hospitals, which have incorporated integrated electronic medical record systems (Stead & Lin, 2009). While the implementation of such systems often requires significant investment, Stead and Lin (2009) argue that the current trend within the health care industry is towards a greater emphasis on the quality, rather than the cost, of health care. Despite the benefits of such information management systems, it is clear that health care providers may still face challenges in the successful implementation of such systems.
This essay focuses on the case of Partners Healthcare Systems (PHS), a general hospital based in Massachusetts/USA which introduced an electronic medical records system together with a computerised patient order entry system in order to increase the quality of health care delivery (Kesner, 2009). The essay begins with an outline of the issues faced by the organisation in the implementation of their new information management system, before proceeding to utilise services management theory to outline possible future options for the organisation to pursue in order to address these issues.
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- Alexander Schmithausen (Author), 2012, The role and benefits to transfer health care delivery in the US through better information management , Munich, GRIN Verlag, https://www.grin.com/document/229713