The thesis at hand is about current and future requirements and influences of
business apps within Enterprise Mobility. The main objective is to provide
recommendations for Trigon Consulting, a German IT consultancy, who needs a
strategy to approach mobility market best. The recommendations include a service
portfolio as well as an approach based on results of the investigation.
The investigation has been conducted via interviews and focused on current and
potential business apps user of different industries, job levels and company sizes.
The questions contained topics from four dimensions: economic, technical, process
and social. These perspectives structure the whole thesis so to say not only the
investigation, but also literature review and analysis.
Based on the conclusion of the investigation the recommendation suggests a
service portfolio with three building blocks: Readiness Check, Transition
Management and Advanced Mobility.
The Readiness Check is based on the conclusion that companies need the right
mobile strategy which supports the overall business goals and creates real business
value. In addition most of the companies are not familiar with mobility and need
therefore help to introduce a sufficient and reliable mobility environment within
limited investment effort. For these reasons the Readiness Check is a consecutive
offering with three services. The Enterprise Mobility Strategy service helps
companies aligning their mobility strategy to the overall business strategy. The Use
Case service is important to find, evaluate and prioritise appropriate scenarios for
the usage of business apps. Along the Transition Approach service Trigon should be
able to give advice how a company will be transformed into a mobilised enterprise.
After the analysis part, the Transition Management proposal should help
organisations in their transformation process with various services. It was found out
in the investigation that many companies have been started recently or plan to start
the transformation phase, so based on their needs dedicated services of Transition
Management offering would be beneficial for them. A pilot project should give enterprise the opportunity to gain experience and build knowledge within the new
topic. Further business app development and its integration are key services to
build efficient and user friendly mobile solutions, which utilise business processes
and leverage user productivity. [...]
Table of Contents
Executive Summary
1 Introduction
1.1 Background and Context
1.2 Research Problem
1.3 Relevance and Scope of Management Challenge
1.4 Definition of Terms
1.5 Approach and Structure of Management Challenge
2 Review of Current Thinking
2.1 Enterprise Mobility
2.1.1 The Emerge of Enterprise Mobility
2.1.2 The Enterprise Mobility Ecosystem
2.1.3 Challenges Introducing Enterprise Mobility in Companies
2.1.4 The Drivers of Enterprise Mobility
2.2 Dimensions of Enterprise Mobility
2.2.1 Economic Dimension
2.2.2 Technical Dimension
2.2.3 Process Dimension
2.2.4 Social Dimension
2.3 Mobility Drives Enterprises
2.3.1 Enterprise Mobile Strategy
2.3.2 Transition to a Mobilised Enterprise
2.4 Conclusion and Link to Research Project
3 Investigation
3.1 Investigation Objectives
3.2 Investigation Design
3.2.1 Research Strategy
3.2.2 Research Design
3.2.3 Research Methodology and Technique
3.2.4 Data Collection Approach
3.2.5 Data Analysis Approach
3.3 Limitations
3.4 Ethics
4 Findings and Analysis
4.1 Processing Interviews
4.2 Data Classification
4.3 Detailed Analysis and Discussion of Findings
4.3.1 Economic Dimension
4.3.1.1 Economic Findings
4.3.1.2 Economic Analysis
4.3.2 Technical Dimension
4.3.2.1 Technical Findings
4.3.2.2 Technical Analysis
4.3.3 Process Dimension
4.3.3.1 Process Findings
4.3.3.2 Process Analysis
4.3.4 Social Dimension
4.3.4.1 Social Findings
4.3.4.2 Social Analysis
4.3.5 Further Findings of Research
5 Conclusions and Recommendations
5.1 Conclusions
5.1.1 Requirements
5.1.2 Influences
5.1.3 Future Trends
5.2 Recommendations
5.2.1 Service Portfolio
5.2.1.1 Readiness Check
5.2.1.2 Transition Management
5.2.1.3 Advanced Mobility
5.2.2 Approach and Next Steps
5.3 Opportunities for Future Investigations
6 Reflection
6.1 Evaluation of Findings
6.2 The Experience of the Research Process
6.3 Achievement of Personal Objectives
Objectives and Topics
This work investigates the requirements, influences and future trends associated with introducing business apps as part of enterprise mobility. Its practical objective is to inform a mobility consulting strategy and service portfolio for Trigon Consulting.
- Enterprise mobility ecosystems, drivers and adoption challenges
- Economic, technical, process and social dimensions of business apps
- User requirements, security and working practices
- Mobility strategy and organisational transition
- Interview-based research and consulting service design
Excerpt from the Book
Challenges Introducing Enterprise Mobility in Companies
Coming from the external environment it is important for a company to think about the internal process to implement EM. Unhelkar defined for this purpose a Mobile Enterprise Transition Framework (hereinafter abbreviated as MET). In Figure 6 MET pictures the transition of a company from a paper-based or electronic state to location- and time-independent enterprise. The strategic change is influenced by many internal and external factors, for example culture, technology, kind of business, end users.
Unhelkar suggests to follow the MET framework for a successful transformation towards a mobile enterprise with the aim to reduce risks and costs. According to MET it is important to define transition goals for the company. These goals should be mapped to MET to find out the right scope, critical decision factors and implementation strategy for the mobile transition. Unhelkar proposes further to set up the mobility transition as a project with five stages: diagnosis, planning, action, evaluation and enhancement. These phases of the MET approach provide a way to transform the company into a mobile enterprise in a structured manner.
While Unhelkar advocates for a holistic approach Maan highlights more the social networking and collaboration perspective towards a mobility adoption strategy (Maan, 2012). He states that mobility gather, process, compute and visualize social information within loosely integrated social components in a company. For this reason he recommends to decision makers an optimization of their IT investments to understand socialising and develop mobility strategies in the context of their overall business ecosystem.
In relation to that Maan lists the following key challenges which an organisation faces through EM adoption: real-time access to critical information, customer expectations to problem resolution, adoption of internationally applicable mobility solutions, re-use existing web-oriented infrastructure, scalability and flexibility of mobility solutions, standardisation technically fragmented mobile platforms. Maan concluded based on these points that it is crucial for an EM transition how serious the challenges are handled and how strong the willingness is to change organisational and process structure.
Chapter Summaries
1 Introduction: Introduces the business context, research problem, scope and terminology, and explains the structure of the work.
2 Review of Current Thinking: Examines enterprise mobility literature through economic, technical, process and social perspectives, including strategy and organisational transition.
3 Investigation: Explains the research objectives, interview design, data collection and analysis, as well as limitations and ethical safeguards.
4 Findings and Analysis: Presents and discusses interview findings across the four mobility dimensions and considers differences between participants and organisations.
5 Conclusions and Recommendations: Relates the investigation to the research question and develops a proposed consulting service portfolio and market approach.
6 Reflection: Evaluates the findings, research process and achievement of personal objectives.
Keywords
enterprise mobility, business applications, mobile strategy, qualitative research, interviews, thematic analysis, organisational change, business processes, user requirements, mobile security, bring your own device, consulting services, digital transformation
Frequently Asked Questions
What is this work about?
It examines the requirements and influences involved in introducing business apps within enterprise mobility.
What are its central topics?
The discussion covers economic, technical, process and social aspects, as well as mobility strategy and organisational transition.
What is the primary research question?
The work asks which requirements, influences and trends shape the introduction of business apps as part of enterprise mobility in organisations.
What research method does the author use?
The author uses a qualitative interview study, supported by participant classification data and thematic coding.
What does the main body cover?
It reviews existing thinking, explains the investigation and analyses interview responses across four dimensions of enterprise mobility.
Which keywords characterise the work?
Key terms include enterprise mobility, business apps, mobile strategy, user requirements, security, business processes and organisational change.
Who participated in the investigation?
Fifteen participants from Henley alumni and professional networks took part in interviews, with representation across industries, company sizes and career levels.
What practical proposal does the work develop?
It develops a proposed mobility consulting service portfolio for Trigon Consulting, organised around readiness, transition management and advanced mobility.
Which organisational transition frameworks are discussed?
The literature review discusses Unhelkar’s Mobile Enterprise Transition framework and Basole’s enterprise mobility readiness approach.
- Citar trabajo
- Michael Mordhorst (Autor), 2013, Investigation into current and future requirements and influences of mobile business applications within Enterprise Mobility, Múnich, GRIN Verlag, https://www.grin.com/document/264468
