The following report analyses the different behavioural aspects and root causes, which are hampering the efficiency of the organisation. The different issues which have become part of the organisation and the different aspects of the organisation which drives these issues are identified. It also analyses the problems which may arise due to the changes, which will be required to be made in order to increase the efficiency of the organisation. The report makes recommendations by which the change process can be made conducive and easier for different employees of the organisation. The report is divided into two major parts, first identifies the problems and the possible solution, and the second gives recommendations on the ways in which the change can be implemented in an effective manner.
The major aspect of the organisation which has lead to it becoming an inefficient health service organisation is behavioural in nature. The hierarchical aspect of the organisation as well as the large gap between different educational qualifications required to run the hospital has lead to lack of respect among the employees for each other’s work. This has further lead to lack of accountability and work ethics. The lack of trust and respect among the employees are the key driving factors. The quality of the overall work depends upon the seriousness with which an individual takes his responsibility and understands the role played by him. This report intends to identify the various areas in which the organisation is lacking, the causes behind it, and the ways in which it can be rectified.
Inhaltsverzeichnis (Table of Contents)
- Introduction
- Analysis of Root Causes and Behavioural Aspects
- Conclusion
- Recommendations
- References
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This report aims to analyze the behavioural aspects and root causes hindering the efficiency of a healthcare organization. The report identifies organizational issues and analyzes the impact of changes needed to improve efficiency. It proposes recommendations to facilitate a smooth change process for employees. The report is divided into two main sections: identifying problems and possible solutions, and recommending effective implementation strategies.
- Lack of trust and respect among employees with diverse backgrounds and responsibilities.
- Inadequate work ethics due to differing department responsibilities and the hierarchical organizational structure.
- Limited employee accountability due to the multi-level structure, membership in the NHS, and the varied nature of different organizational levels.
- Absence of corporate responsibility, leading to inefficient service delivery and insufficient attention to customer needs.
- The impact of organizational change on employee behavior and the challenges of altering deeply ingrained mindsets and behaviors.
Zusammenfassung der Kapitel (Chapter Summaries)
The Introduction provides an overview of the report's purpose, outlining its analysis of behavioural issues and recommendations for organizational improvement. It highlights the focus on promoting a more efficient health service organization.
The section on Analysis of Root Causes and Behavioural Aspects delves into the major behavioral issues within the organization. It examines the lack of trust and respect among employees, attributing it to diverse educational backgrounds and responsibilities. It explores the inadequate work ethics arising from the varying nature of departments and the hierarchical structure. The section also examines the lack of employee accountability due to the multi-level nature of the organization, its NHS membership, and the varied nature of different levels. Finally, it analyzes the absence of corporate responsibility and its impact on service delivery and customer needs.
Schlüsselwörter (Keywords)
The main keywords and focus topics of the text include: healthcare organization, behavioural aspects, root causes, efficiency, trust, respect, work ethics, accountability, corporate responsibility, organizational change, performance management system, employee behaviour, and organizational structure.
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- VALERIE MWIKALI (Autor), 2011, Hospital-Leadership and Management, Múnich, GRIN Verlag, https://www.grin.com/document/267039
