Diversity Management in Hospitality Industry

Dossier / Travail , 2010 , 10 Pages , Note: A

Gestion d'entreprise - Direction d'entreprise, Management, Organisation

The U.S. Department of Labor and Statistics estimates that, by 2050, minorities will comprise almost half the nation’s working population. Furthermore, the U.S. Census Bureau sustains that Hispanics are likely to take African Americans’ place as the largest minority group in the United States. Notably, these cultural trends are weighing significant pressure on the hospitality industry, which is one of the chief employers of migrants in most nations. From this outlook, the dynamics of this essay aim to highlight the issue of cultural diversity in the hospitality industry today. Additionally, the paper sheds light on organizations in the hospitality industry such as JW Marriott hotels that have made a significant contribution to managing cultural diversity. At this point, the essay identifies that Marriott hotels utilize diverse processes to encourage cultural diversity in the community and within the organization.

Table of Contents

• Background
• Literature Review
• Discussion

Objectives and Key Themes

This essay aims to analyze the issue of cultural diversity in the hospitality industry, highlighting how JW Marriott Hotels have managed cultural diversity within their organization and community.

• The importance of cultural diversity in the hospitality industry
• Strategies for managing cultural diversity within organizations
• The role of leadership in promoting cultural diversity
• Case study of JW Marriott Hotels and their diversity initiatives
• The impact of diversity on business performance and growth

Chapter Summaries

• Background: This section introduces JW Marriott Hotels, its history, global presence, and key competitors. It highlights the unique features that distinguish JW Marriott Hotels, including spacious guest rooms, fitness centers, spas, and executive business centers. It also emphasizes the importance of a well-trained staff that caters to the needs of diverse guests.
• Literature Review: This section explores the concept of culture and its multidimensional nature. It discusses the various levels of culture, from universal to individual, and the importance of understanding cultural differences in the workplace. The section also delves into the challenges of diversity management in the workplace and the role of leadership in promoting diversity.
• Discussion: This section analyzes Marriott's commitment to diversity and inclusion. It discusses the company's efforts to partner with diverse suppliers and the establishment of the Global Diversity and Inclusion Council. It highlights the importance of embracing global diversity for continued growth and success.

Keywords

This essay focuses on key topics such as cultural diversity, hospitality industry, diversity management, leadership, inclusion, JW Marriott Hotels, global growth, and business performance. The text explores the challenges and opportunities associated with fostering a diverse workplace, emphasizing the importance of leadership and strategic initiatives in promoting inclusivity and achieving business success.

• Université: University of Cambridge
• Note: A
• Auteur: Hillary Mwendwa (Auteur)
• Année de publication: 2010
• Pages: 10
• N° de catalogue: V269357
• ISBN (ebook): 9783656604587
• ISBN (Livre): 9783656604570
• Langue: anglais
• mots-clé: diversity, management, hospitality, industry