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Attraction and Destination Management. A Summary

Titre: Attraction and Destination Management. A Summary

Résumé , 2013 , 8 Pages , Note: 1,3

Autor:in: Laura Herrmann (Auteur)

Gestion d'entreprise - Généralités
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The book includes the following: What ist attraction?, Visitor attractions vs. Tourist attractions, Attractions vs. Destinations, Attractions and facilities, (...).

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Table of Contents

  • Attractions, Destinations, and Activities
    • What is Attraction?
    • Attractions vs. Destinations
    • Attractions vs. Activities
  • Swarbrooke's Model for Destination Development
  • Product Life Cycle
  • GAP-Model
  • Chain of Critical Incidents

Objectives and Key Themes

This text aims to provide a comprehensive overview of the key concepts in tourism management, specifically focusing on the relationship between attractions, destinations, and activities. The text also explores how these elements contribute to destination development and the overall tourist experience. The key themes of the text include:
  • Defining and distinguishing between attractions, destinations, and activities in tourism
  • Analyzing the development process of tourism destinations, including Swarbrooke's Model
  • Understanding the concept of product life cycle and its application to tourism attractions
  • Exploring the GAP-Model and its implications for managing customer expectations in attraction management
  • Examining the chain of critical incidents that influence a visitor's overall experience

Chapter Summaries

Attractions, Destinations, and Activities

This chapter provides a clear definition of attractions, destinations, and activities in tourism, highlighting their interrelationship and impact on tourist experiences. It explores the differences between visitor attractions and tourist attractions, as well as the development of support services within attractions.

Swarbrooke's Model for Destination Development

This chapter introduces Swarbrooke's Model for Destination Development, outlining the stages of destination growth from a single attraction to a diversified destination. The chapter emphasizes the role of attractions as the initial catalyst for destination development and discusses the evolution of support services and marketing strategies.

Product Life Cycle

This chapter explores the concept of the product life cycle and its applicability to tourism attractions. It examines the characteristics of each stage of the product life cycle, including introduction, growth, maturity, and decline, and discusses the strategic marketing responses required at each stage.

GAP-Model

This chapter introduces the GAP-Model, which focuses on the gap between customer expectations and actual service delivery in attraction management. It outlines the five specific gaps within the model, discussing the importance of managing these gaps to avoid negative customer experiences.

Keywords

This text focuses on the key concepts and terms within tourism management, including attractions, destinations, activities, destination development, product life cycle, GAP-Model, and chain of critical incidents. It also emphasizes the importance of understanding customer expectations and managing service delivery to enhance tourist experiences.
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Résumé des informations

Titre
Attraction and Destination Management. A Summary
Université
Stralsund University of Applied Sciences
Note
1,3
Auteur
Laura Herrmann (Auteur)
Année de publication
2013
Pages
8
N° de catalogue
V277869
ISBN (ebook)
9783656710943
ISBN (Livre)
9783656712350
Langue
anglais
mots-clé
attraction destination management summary
Sécurité des produits
GRIN Publishing GmbH
Citation du texte
Laura Herrmann (Auteur), 2013, Attraction and Destination Management. A Summary, Munich, GRIN Verlag, https://www.grin.com/document/277869
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