Excerpt
AITS-MCA- Manoj Karathiya
1
CHAPTER 4
INFORMATION
GATHERING:
INTERACTIVE METHODS
AITS-MCA- Manoj Karathiya
4-2
Major Topics
4-2
Question format
Interviewing techniques
Joint Application Design (JAD)
Questionnaires
AITS-MCA- Manoj Karathiya
AITS-MCA- Manoj Karathiya
4-3
Interviewing
4-3
Interviewing is an important method for
collecting data on information system
requirements.
Interviews reveal information about:
Interviewee opinions.
Interviewee feelings.
About the current state of the system.
Organizational and personal goals.
Informal procedures.
AITS-MCA- Manoj Karathiya
AITS-MCA- Manoj Karathiya
4-4
Planning the Interview
4-4
Five steps in planning the interview are:
Reading background material.
Establishing interview objectives.
Deciding whom to interview.
Preparing the interviewee.
Deciding on question types and structure.
AITS-MCA- Manoj Karathiya
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4-5
Question Types
4-5
There are two basic types of interview
questions:
Open-ended.
Closed.
AITS-MCA- Manoj Karathiya
AITS-MCA- Manoj Karathiya
4-6
Open-Ended Questions
4-6
Open-ended interview questions allow
interviewees to respond how they wish, and to
what length they wish.
Open-ended questions are appropriate when the
analyst is interested in breadth and depth of reply.
AITS-MCA- Manoj Karathiya
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Advantages of Open-Ended
Questions
4-7
Eight benefits of open-ended questions are:
Puts the interviewee at ease.
Allows the interviewer to pick up on the interviewee's
vocabulary.
Reflect education, values, attitudes, and beliefs.
Provides richness of detail.
Reveals avenues of further questioning that may have
gone untapped.
AITS-MCA- Manoj Karathiya
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Advantages of Open-Ended
Questions
4-8
Eight Benefits of open-ended questions are:
(continued)
Provides more interest for the interviewee.
Allows more naturalness.
Makes phrasing easier for the interviewer.
Useful if the interviewer is unqualified.
AITS-MCA- Manoj Karathiya
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4-9
Disadvantages of Open-Ended
Questions
4-9
The five drawbacks include:
May result in too much irrelevant detail.
Possibly losing control of the interview.
May take too much time for the amount of useful
information gained.
Potentially seeming that the interviewer is
unprepared.
Possibly giving the impression that the interviewer
is on a "fishing expedition"
AITS-MCA- Manoj Karathiya
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Closed Interview Questions
4-10
Closed interview questions limit the number of
possible responses.
Closed interview questions are appropriate for
generating precise, reliable data that is easy to
analyze.
The methodology is efficient, and it requires
little skill for interviewers to administer.
AITS-MCA- Manoj Karathiya
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Benefits of Closed Interview
Questions
4-11
Six benefits are:
Saving interview time.
Easily comparing interviews.
Getting to the point.
Keeping control of the interview.
Covering a large area quickly.
Getting to relevant data.
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12
Disadvantages of Closed Interview
Questions
4-12
Four drawbacks of closed interview questions
include:
Boring for the interviewee.
Failure to obtain rich detailing.
Missing main ideas.
Failing to build rapport between interviewer and
interviewee.
AITS-MCA- Manoj Karathiya
Excerpt out of 22 pages
- Quote paper
- Manojkumar Karathiya (Author), 2014, Information Gathering Through Interactive Technique, Munich, GRIN Verlag, https://www.grin.com/document/283859
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