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The Impact of Mobile Services on the Interaction between Airlines and Passengers


Term Paper, 2013

28 Pages


Excerpt


Table of contents

List of Tables

Abbreviations

Abstract

1. Introduction

2. PEST analysis of the European airline industry
2.1. Political factors
2.2. Economic and ecological factors
2.3. Social factors
2.4. Technological factors

3. SWOT analysis of Lufthansa
3.1. Strengths of Lufthansa
3.2. Weaknesses of Lufthansa
3.3. Opportunities of Lufthansa
3.4. Threats of Lufthansa

4. The value chain of an airline
4.1. The impact of mobile services on operations
4.2. The impact of mobile services on outbound logistics
4.3. The impact of mobile services on marketing and sales

3. Conclusion

References

Figures and Tables

Excerpt out of 28 pages

Details

Title
The Impact of Mobile Services on the Interaction between Airlines and Passengers
Authors
Year
2013
Pages
28
Catalog Number
V288252
ISBN (eBook)
9783656887553
ISBN (Book)
9783656887560
File size
715 KB
Language
English
Keywords
impact, mobile, services, interaction, airlines, passengers
Quote paper
Markus Biedermann (Author)Doron Levy (Author), 2013, The Impact of Mobile Services on the Interaction between Airlines and Passengers, Munich, GRIN Verlag, https://www.grin.com/document/288252

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