Diese Bachelorarbeit beschäftigt sich mit den Schnittstellen zwischen IT Betrieb und IT Projekten. Dabei wird insbesondre auf die Projektphasen und die Verbindung zwischen den ITSM Prozessen eingegangen. Folgende Fragestellungen stehen dabei im Fokus:
- Was ist IT Betrieb und was sind die größten Herausforderungen für den IT Betrieb?
- Was sind die speziellen Merkmale von IT Betrieb und IT Projekten?
- Welche Verbindung gibt es zwischen IT Betrieb und IT Projekten?
- Welche Leistung stellt der IT Betrieb den IT Projekten zur Verfügung?
This Work is about IT operations and IT projects. The first part of this thesis describes the general characteristics of IT operations. The next part describes the theory of project management by considering the different lifecycle phases. Additionally, focus is placed on special characteristics of IT projects in general and in particular within the project phases. In this context, development, testing and deployment of the project`s outcome must be given special consideration. Chapter 4 deals with the interfaces between IT operations and IT project based on preceding chapters. In addition to organisational aspects, common transition processes were introduced. A further focal point is the interface between IT operations and IT projects. Possible IT operations activities during the project phase and within the transition processes are described and listed. The thesis ends with a conclusion and provides alternative notions that may improve the cooperation between IT operations, projects and transition processes.In particular, answers will be sought for the following questions
- What is IT operation and what are the biggest challenges in IT operations?
- What are the special characteristics of IT and IT projects?
- What kind of relations between IT projects and IT operations exist?
- What kind of services are provided by IT operations during an IT project?
Inhaltsverzeichnis (Table of Contents)
- INTRODUCTION
- IT OPERATIONS
- DEFINITION OF IT OPERATIONS
- CORE PROCESSES FOR IT OPERATIONS
- CHALLENGES IN IT OPERATION
- IT PROJECTS
- PROJECT CHARACTERISTICS
- PROJECT MANAGEMENT AND PROJECT LIFE CYCLE
- PORTFOLIO AND PROGRAM MANAGEMENT
- CHARACTERISTIC OF IT PROJECTS
- INTERFACES BETWEEN IT OPERATIONS AND IT PROJECTS
- ORGANISATIONAL ASPECTS
- TRANSITION PROCESSES
- IT OPERATIONS ACTIVITIES DURING THE PROJECT LIFE CYCLE
- CONCLUSION AND FURTHER CONSIDERATIONS
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This thesis examines the complex relationship between IT projects and IT operations, focusing on the transition process from project implementation to ongoing operations within a company's IT landscape. The aim is to understand the challenges and best practices involved in ensuring a smooth and effective handover, ensuring continuous service delivery and maximizing the value of IT investments.
- Defining and comparing the characteristics of IT projects and IT operations.
- Analyzing the core processes and challenges inherent in IT operations.
- Exploring the key aspects of project management and the project lifecycle.
- Identifying the critical interfaces and transition processes between IT projects and IT operations.
- Investigating the role of IT operations in supporting the project lifecycle.
Zusammenfassung der Kapitel (Chapter Summaries)
- Introduction: This chapter introduces the central theme of the thesis - the transition from IT projects to IT operations. It highlights the challenges faced by IT departments in balancing the need for reliable and user-friendly services with the demand for adaptability in a rapidly changing business environment.
- IT Operations: This chapter delves into the fundamental aspects of IT operations, defining its core processes and outlining key challenges. It explores the need for a stable IT infrastructure while simultaneously ensuring flexibility to meet evolving business requirements.
- IT Projects: This chapter examines the characteristics of IT projects, their management frameworks, and their life cycle. It emphasizes the importance of project management methodologies like ITIL and PMI in achieving project success.
- Interfaces between IT Operations and IT Projects: This chapter analyzes the critical interfaces between IT projects and IT operations, focusing on organizational structures, transition processes, and the role of IT operations during the project lifecycle. It highlights the importance of effective communication and collaboration to ensure a smooth handover of project outcomes.
Schlüsselwörter (Keywords)
This thesis focuses on the critical connection between IT projects and IT operations, using keywords such as IT project, IT operation, transition, ITIL, PMI, IT service lifecycle, project lifecycle, flexibility, stability, and frameworks.
- Quote paper
- Carsten Schneider (Author), 2014, Operational IT Implementation Management. Transition from IT Projects to IT Operations, Munich, GRIN Verlag, https://www.grin.com/document/296318
