Operational IT Implementation Management. Transition from IT Projects to IT Operations


Bachelor Thesis, 2014

49 Pages, Grade: 1,5


Excerpt


Table of contents

List of abbreviations

List of figures

List of tables

1 Introduction

2 IT operations
2.1 Definition of IT Operations
2.2 Core processes for IT operations
2.2.1 Event management
2.2.2 Incident and problem management
2.2.3 Change management
2.2.4 Request fulfilment
2.3 Challenges in IT operation

3 IT projects
3.1 Project characteristics
3.2 Project management and project life cycle
3.2.1 Initiating
3.2.2 Planning
3.2.3 Executing
3.2.4 Monitoring and Controlling
3.2.5 Closing
3.3 Portfolio and program management
3.4 Characteristic of IT projects
3.4.1 Special characteristics of IT projects
3.4.2 Special characteristics within the project phases

4 Interfaces between IT operations and IT projects
4.1 Organisational aspects
4.2 Transition processes
4.2.1 Transition planning and support
4.2.2 Release and deployment management
4.2.3 Validation and testing
4.3 IT operations activities during the project life cycle
4.3.1 Initiating
4.3.2 Planning
4.3.3 Executing
4.3.4 Monitoring and Controlling
4.3.5 Closing

5 Conclusion and further considerations

List of Literature

List of Internet Sources

Excerpt out of 49 pages

Details

Title
Operational IT Implementation Management. Transition from IT Projects to IT Operations
College
University of Cooperative Education
Grade
1,5
Author
Year
2014
Pages
49
Catalog Number
V296318
ISBN (eBook)
9783656943242
ISBN (Book)
9783656943259
File size
985 KB
Language
English
Keywords
IT projects, IT operation, transition, IT projects vs. IT operation, handover, ITIL, PMI, IT service lifecycle, project lifecycle, flexibility vs. stability, frameworks, IT organisation, IT Betrieb, IT Projekte, Betriebsübernahme
Quote paper
Carsten Schneider (Author), 2014, Operational IT Implementation Management. Transition from IT Projects to IT Operations, Munich, GRIN Verlag, https://www.grin.com/document/296318

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