Extracto
Table of contents
List of abbreviations
List of figures
List of tables
1 Introduction
2 IT operations
2.1 Definition of IT Operations
2.2 Core processes for IT operations
2.2.1 Event management
2.2.2 Incident and problem management
2.2.3 Change management
2.2.4 Request fulfilment
2.3 Challenges in IT operation
3 IT projects
3.1 Project characteristics
3.2 Project management and project life cycle
3.2.1 Initiating
3.2.2 Planning
3.2.3 Executing
3.2.4 Monitoring and Controlling
3.2.5 Closing
3.3 Portfolio and program management
3.4 Characteristic of IT projects
3.4.1 Special characteristics of IT projects
3.4.2 Special characteristics within the project phases
4 Interfaces between IT operations and IT projects
4.1 Organisational aspects
4.2 Transition processes
4.2.1 Transition planning and support
4.2.2 Release and deployment management
4.2.3 Validation and testing
4.3 IT operations activities during the project life cycle
4.3.1 Initiating
4.3.2 Planning
4.3.3 Executing
4.3.4 Monitoring and Controlling
4.3.5 Closing
5 Conclusion and further considerations
List of Literature
List of Internet Sources
- Citar trabajo
- Carsten Schneider (Autor), 2014, Operational IT Implementation Management. Transition from IT Projects to IT Operations, Múnich, GRIN Verlag, https://www.grin.com/document/296318
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