The study sought to establish employee performance management practices in Kenya Sugar Board in Nairobi. Chapter one focused on the importance of performance management, performance management, and employee performance management. Further more an overview of employee performance management practices was outlined.
Chapter two outlined an in depth definition of performance management as well as benefits of performance management to an organization. Employee performance management practices such as performance agreements / objectives, reviewing performance, rewards, training and development, employee development, career planning as well as development and career planning were described in detail.
Chapter three elaborated research methodology used in this study. Descriptive case study was used to establish employee performance management practices in Kenya Sugar Board in Nairobi. It was used because the research problem required detailed investigation of the Kenya Sugar Board. Primary source of data was used in this study. Three departments were involved in this study namely planning, Agriculture and Human Resource. Data was collected using an interview guide. Data collected was analyzed using content analysis technique.
The results of this study revealed that employee performance management practices are used to enhance the performance of individual employees and teams. This ultimately
improves the overall organization performance by attaining key strategic goals. Equally, the findings indicated that employees were involved in setting and owning objectives. Additionally, appraisals were done once a year, with training and development being used to address needs assessment. From this study, it was observed that career planning was being used to manage employee expectations. Rewards were used to encourage effort and desired behaviour, although they were mainly monetary.
TABLE OF CONTENTS
ACKNOWLEDGEMENTS
DEDICATION
ABSTRACT
LIST OF FIGURES
LIST OF ABBREVIATIONS / ACRONYMS
CHAPTER ONE: INTRODUCTION
1.1 Background of the study
1.1.1. Performance Management
1.1.2. Employee Performance Management
1.1.3. Performance Management Practices
1.1.4. Kenya Sugar Board
1.2 Statement of the Problem
1.3 Research Objective
1.4 Significance of the study
CHAPTER TWO: LITERATURE REVIEW
2.1 Performance Management
2.2 Benefits of Performance Management
2.3 Employee Performance Management Practices
2.3.1. Performance Agreements
2.3.2. Reviewing performance
2.3.3. Rewards
2.3.4 Linking performance to rewards
2.3.5 Rewards and Performance Management
2.3.6. Training and Development
2.3.7 Employee Development
2.3.8 Career Planning
2.3.9 Development and Career Planning
CHAPTER THREE: RESEARCH METHODOLOGY
3.1 Research Design
3.2. Data Collection
3.3. Data Analysis
CHAPTER FOUR: DATA ANALYSIS, RESULTS AND DISCUSSION.
4.1 Demographic Statistics
4.2. Employee performance management practices
4.2.1 Performance Agreements / Objectives
4.2.2. Performance Review
4.2.3 Employee feedback
4.2.4. Training and Development
4.2.5 Career Planning
4.2.6 Rewards
CHAPTER FIVE: SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS
5.1. Summary of Findings
5.2 Conclusion
5.3 Recommendations
5.4. Limitations of the study
5.5 Suggestions for Further Research
REFERENCES
APPENDIX A: INTERVIEW GUIDE
APPENDIX B: LETTER TO RESPONDENTS
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