Business process outsourcing (BPO) strategy. A conceptual approach


Essay, 2016

29 Pages


Excerpt


TABLE OF CONTENTS

1.0 INTRODUCTION
1.1 Abstract
1.2 History of Outsourcing

2.0 BUSINESS PROCESS OUTSOURCING

3.0 DRIVERS FOR OUTSOURCING
3.1 Strategy-driven outsourcing
3.2 Cost driven outsourcing
3.3 Politically-driven outsourcing

4.0 DECISION MAKING IN BUSINESS PROCESS OUTSOURCING
4.1 Selecting Outsourcing Providers/Vendors
4.2 Important considerations when selecting an Outsourcing Partner

5.0 CRITICAL SUCCESS FACTORS IN THE BUSINESS PROCESS OUTSOURCING PARTNERSHIP

6.0 BUSINESS PROCESS OUTSOURCING FRAMEWORKS

7.0 OUTSOURCING BENEFITS, RISK& PITFALLS
7.1 Outsourcing Benefits
7.2 Outsourcing Risks & Pitfalls

8.0 OFF-SHORING
8.1 History of Off-shoring
8.2 Similarities between off-shoring & outsourcing
8.3 Benefits of offshore outsourcing

9.0 RISKS OF OFF-SHORE OUTSOURCING AND MITIGATION
9.1 Misunderstanding the Requirements
9.2 Quality Assurance
9.3 Intellectual Property Protection
9.4 Differing Internal Processes
9.5 Other Barriers
9.6 Outsourcing best practices

10.0 CONCLUSION

11.0 ANNEXES
11.1 Annex 1: List of outsourcing service providers
11.2 Annex 2: List of firms that outsource their processes
11.3 Annex 3: Top 100 Outsourcing Destinations – 2014. Source Tholons:

12.0 REFERENCES

Excerpt out of 29 pages

Details

Title
Business process outsourcing (BPO) strategy. A conceptual approach
Author
Year
2016
Pages
29
Catalog Number
V334178
ISBN (eBook)
9783656989950
ISBN (Book)
9783656989967
File size
1258 KB
Language
English
Keywords
Business Process Outsourcing, service seeking firm, service provider
Quote paper
James Wanyama (Author), 2016, Business process outsourcing (BPO) strategy. A conceptual approach, Munich, GRIN Verlag, https://www.grin.com/document/334178

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