This Essay seeks to make the case for the Business Process Outsourcing Strategy (BPO) as the new dawn in the business world underpinned by cost minimization. The essay examines the history of Business Process Outsourcing, the drivers of this strategy, the decision making process, the critical success factors and the BPO benefits and risks that Managers are likely to encounter in embracing BPO as strategy that gives the business the much needed impetus against competitors and mitigation mechanisms of these risks.
TABLE OF CONTENTS
1.0 INTRODUCTION
1.1 Abstract
1.2 History of Outsourcing
2.0 BUSINESS PROCESS OUTSOURCING
3.0 DRIVERS FOR OUTSOURCING
3.1 Strategy-driven outsourcing
3.2 Cost driven outsourcing
3.3 Politically-driven outsourcing
4.0 DECISION MAKING IN BUSINESS PROCESS OUTSOURCING
4.1 Selecting Outsourcing Providers/Vendors
4.2 Important considerations when selecting an Outsourcing Partner
5.0 CRITICAL SUCCESS FACTORS IN THE BUSINESS PROCESS OUTSOURCING PARTNERSHIP
6.0 BUSINESS PROCESS OUTSOURCING FRAMEWORKS
7.0 OUTSOURCING BENEFITS, RISK& PITFALLS
7.1 Outsourcing Benefits
7.2 Outsourcing Risks & Pitfalls
8.0 OFF-SHORING
8.1 History of Off-shoring
8.2 Similarities between off-shoring & outsourcing
8.3 Benefits of offshore outsourcing
9.0 RISKS OF OFF-SHORE OUTSOURCING AND MITIGATION
9.1 Misunderstanding the Requirements
9.2 Quality Assurance
9.3 Intellectual Property Protection
9.4 Differing Internal Processes
9.5 Other Barriers
9.6 Outsourcing best practices
10.0 CONCLUSION
11.0 ANNEXES
11.1 Annex 1: List of outsourcing service providers
11.2 Annex 2: List of firms that outsource their processes
11.3 Annex 3: Top 100 Outsourcing Destinations – 2014. Source Tholons:
12.0 REFERENCES
- Quote paper
- James Wanyama (Author), 2016, Business process outsourcing (BPO) strategy. A conceptual approach, Munich, GRIN Verlag, https://www.grin.com/document/334178
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