Business process outsourcing (BPO) strategy. A conceptual approach

TABLE OF CONTENTS

1.0 INTRODUCTION
1.1 Abstract
1.2 History of Outsourcing

2.0 BUSINESS PROCESS OUTSOURCING

3.0 DRIVERS FOR OUTSOURCING
3.1 Strategy-driven outsourcing
3.2 Cost driven outsourcing
3.3 Politically-driven outsourcing

4.0 DECISION MAKING IN BUSINESS PROCESS OUTSOURCING
4.1 Selecting Outsourcing Providers/Vendors
4.2 Important considerations when selecting an Outsourcing Partner

5.0 CRITICAL SUCCESS FACTORS IN THE BUSINESS PROCESS OUTSOURCING PARTNERSHIP

6.0 BUSINESS PROCESS OUTSOURCING FRAMEWORKS

7.0 OUTSOURCING BENEFITS, RISK& PITFALLS
7.1 Outsourcing Benefits
7.2 Outsourcing Risks & Pitfalls

8.0 OFF-SHORING
8.1 History of Off-shoring
8.2 Similarities between off-shoring & outsourcing
8.3 Benefits of offshore outsourcing

9.0 RISKS OF OFF-SHORE OUTSOURCING AND MITIGATION
9.1 Misunderstanding the Requirements
9.2 Quality Assurance
9.3 Intellectual Property Protection
9.4 Differing Internal Processes
9.5 Other Barriers
9.6 Outsourcing best practices

10.0 CONCLUSION

11.0 ANNEXES
11.1 Annex 1: List of outsourcing service providers
11.2 Annex 2: List of firms that outsource their processes
11.3 Annex 3: Top 100 Outsourcing Destinations – 2014. Source Tholons:

12.0 REFERENCES