Leseprobe
Content
Tables, figures and equations
1 Services - Theoretical background 1.1 Services – characteristics and definition 1.2 The service-dominant logic
2 Innovation – Theoretical background 2.1 Innovation term and the traditional innovation process 2.2 Approaches to innovation diffusion 2.3 Service innovation approach to innovation diffusion
3 Examples: The innovations and diffusions of Netflix and Uber
4 Conclusion
References
Appendix
Appendix I – Further explanations on the S-D logic
Appendix II – Product Life Cycle and Hype Cycle
Appendix III – The Bass Model
Appendix IV – The service innovation patterns and roles
Appendix V –Innovation dimensions vs. innovation patterns matrix
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- Felix Zappe (Autor:in), 2017, Diffusion of Service Innovation. Innovation patterns of the Netflix and Uber services, München, GRIN Verlag, https://www.grin.com/document/358172
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