The aim of this Term Paper is to show ways of communication between IT-Personnel and Business Units employees and how to optimize it. To do so, this thesis is structured in 5 chapters. Chapter one gives an overview over the general situation and the growing importance of smooth communication between Business Unit and IT Department. The next chapter deals with the special relationship between the two departments and gives a review of historical events. The third one examines ways to improve intercultural communication to overcome the hurdles and thus enable an efficient cooperation.
The formal position of the IT department in a specific company plays an important role. This ensures that the IT department is not a foreign object, which is forced out. The quantitative and qualitative size of the IT Personnel determines the speed at which new orders can be processed. This ensures satisfaction on both sides. A survey among CIOs for the management of IT budget by the specialist department revealed that in 2013 48.1% were negative vote. Another factor is the qualification of each party. As the uncertainty avoidance index has shown, through the teaching of basic knowledge about the activities and backgrounds of the different areas can reduce fears to say or do something wrong
Inhaltsverzeichnis (Table of Contents)
- Introduction
- General approach
- Objective and structure
- Causes of difficult relationships
- General
- Historical View
- Characteristics and behaviour of the participants
- Personal feelings and fears
- Ways to optimize communication
- Factors for the interaction between Business Units Employees and IT Personnel
- Regular personal exchange between the participants
- Define fixed point of contact
- Creation of transparency
- Showing IT's value
- Conclusion and Outlook
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This term paper aims to present ways to optimize communication between IT personnel and Business Units employees in a company. It analyzes the challenges and obstacles hindering effective communication between these two groups.
- The importance of smooth communication between Business Units and the IT Department.
- Causes of the complex relationship between IT and Business Units, including historical perspectives, behavioral characteristics, and personal feelings.
- Methods for improving intercultural communication to overcome obstacles and enable efficient collaboration.
- The role of cultural differences, language barriers, and differing perspectives in communication challenges.
- The importance of understanding the needs and challenges of both departments for effective communication.
Zusammenfassung der Kapitel (Chapter Summaries)
Chapter one introduces the general context and underscores the increasing significance of seamless communication between Business Units and the IT Department. It highlights the reliance of Business Units on IT for operational efficiency and the need for collaboration.
Chapter two delves into the root causes of the often strained relationship between the two departments. It examines historical factors influencing behavior and explores the distinct characteristics and communication styles of each group. This chapter also sheds light on the personal feelings and fears that can impede communication.
Chapter three focuses on strategies to enhance intercultural communication, enabling smoother collaboration between Business Units and IT personnel. It explores key factors influencing the interaction, emphasizes the importance of regular personal exchange, and advocates for defining fixed points of contact. The chapter also emphasizes the creation of transparency and highlighting the value of IT services.
Schlüsselwörter (Keywords)
This term paper focuses on the key concepts of intercultural communication, business unit and IT department relationships, optimization of communication, and cultural differences. It explores strategies for bridging the gap between these two groups, ensuring effective collaboration and overcoming communication challenges.
- Citation du texte
- Malik Dakdaki (Auteur), 2015, Optimizing the Communication between Business Units Employees and IT-Personnel, Munich, GRIN Verlag, https://www.grin.com/document/369317
