This study was carried out to appraise the tourism and hospitality training in Botswana’s institutions from a stakeholder’s perspective. The stakeholders in this research were limited to the students and trainers/lecturers. The objectives of the study were: to determine stakeholders perceptions on the strengths of tourism and hospitality training among Botswana’s tertiary institutions, to determine stakeholders perceptions on the weaknesses of tourism and hospitality training among Botswana’s tertiary institutions, to determine the challenges faced by tourism and hospitality tertiary institutions with regard to delivering tourism training, to recommend strategies that may be adopted to improve the quality of tourism and hospitality training among Botswana’s tertiary institutions.
The purpose of the research was to examine the existing gap between the tourism and hospitality training and tourism manpower needs in Botswana. Current literature evaluation on the hospitality and tourism education and training shows a number of differences for the tourism and hospitality manpower needs especially in developed countries. The study adopted a qualitative technique which involved both students and industry staff filling the questionnaires and also head of departments, trainers and managers were interviewed. Purposive and convenience sampling were used in order to select the participants. Semi-structured interview questions were used in the study as a method of data collection, and the study targeted seventy five students in all the institutions and two lecturers in each institution of four.
One head of department in each institution, fifteen industry staff from all the four establishments, two managers from each establishment were interviewed. The study revealed that there is shortage of resources and current training curriculum is negatively impacting the effectiveness of the training institutions. The findings point out those learners is trained with limited resources and therefore some students produced by the institutions are not competent enough to face the labour market.
The study recommended among other things to make the curricula more practical and equip trainers with the necessary skills that will give them more opportunity to carry out research. This will enable them to be effective and assist the academic institutions in Botswana in generating quality tourism and hospitality learners to work in the industry for future challenges.
Inhaltsverzeichnis (Table of Contents)
- Chapter One
- 1.2 Background of the study
- 1.3 Problem Statement
- 1.4 Objectives of the study
- 1.5 Research questions
- 1.6 Significance of the study
- 1.7 Purpose of the study
- 1.8 Delimitations of the Study
- 1.9 Limitations of the study
- 1.10 Methodology
- 1.11 Definition of terms
- 1.12 Summary
- Chapter Two
- 2.1 Introduction
- 2.2 History of tourism and training
- 2.3 Forms of tourism and education training: A global overview
- 2.4 Tourism education and training from the developed world
- 2.5 A review of studies on tourism training from the developing countries
- 2.6 A study on tourism education and training
- 2.8 Implications of the literature review
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This dissertation aims to appraise tourism and hospitality training in Botswana's tertiary institutions from a stakeholder perspective, focusing on students and trainers/lecturers. It investigates the strengths and weaknesses of the current training, identifies challenges in delivering effective training, and proposes strategies for improvement. The research examines the gap between training and the actual manpower needs of Botswana's tourism sector.
- Assessment of the strengths and weaknesses of tourism and hospitality training in Botswana.
- Identification of challenges faced by tertiary institutions in delivering tourism training.
- Exploration of the gap between training and the tourism manpower needs in Botswana.
- Development of recommendations to improve the quality of tourism and hospitality training.
- Analysis of the impact of resource limitations and curriculum design on training effectiveness.
Zusammenfassung der Kapitel (Chapter Summaries)
Chapter One: This chapter introduces the study, outlining its background, problem statement, objectives, research questions, significance, purpose, delimitations, limitations, and methodology. It defines key terms and provides a concise summary of the research approach, which involves both qualitative questionnaires and semi-structured interviews with students, lecturers, heads of departments, industry staff, and managers. The chapter sets the stage for the subsequent chapters by clearly defining the scope and parameters of the research.
Chapter Two: This chapter presents a literature review exploring the history of tourism and training, providing a global overview of various forms of tourism education and training. It contrasts tourism education and training in developed and developing countries, analyzing existing studies on the topic. The review aims to contextualize the research by examining existing knowledge about tourism training practices worldwide and highlighting the specific challenges in developing countries. The implications of the literature review are also discussed, setting the framework for the research findings in subsequent chapters.
Schlüsselwörter (Keywords)
Tourism and hospitality training, Botswana, tertiary institutions, stakeholder perspective, curriculum, manpower needs, resource limitations, qualitative research, skills gap, training effectiveness.
Frequently Asked Questions: A Comprehensive Language Preview
What is the purpose of this document?
This document provides a comprehensive preview of a language study, including the table of contents, objectives and key themes, chapter summaries, and keywords. It serves as a concise overview for researchers and academics interested in the study's scope and findings.
What topics are covered in the study?
The study focuses on tourism and hospitality training in Botswana's tertiary institutions. It examines the strengths and weaknesses of current training programs, identifies challenges in delivering effective training, and proposes strategies for improvement. A key aspect is exploring the gap between training and the actual manpower needs of Botswana's tourism sector.
What is the methodology used in the study?
The research employs a mixed-methods approach, utilizing both qualitative questionnaires and semi-structured interviews. Data will be collected from various stakeholders including students, lecturers, heads of departments, industry staff, and managers.
What are the key objectives of the study?
The main objectives are to assess the strengths and weaknesses of tourism and hospitality training in Botswana, identify challenges faced by tertiary institutions, explore the gap between training and manpower needs, develop recommendations for improvement, and analyze the impact of resource limitations and curriculum design on training effectiveness.
What are the key themes explored in the study?
Key themes include assessment of training effectiveness, identification of challenges in delivering training, analysis of the gap between training and manpower needs, development of recommendations for improvement, and the impact of resource limitations and curriculum design.
What is covered in Chapter One?
Chapter One introduces the study, detailing its background, problem statement, objectives, research questions, significance, purpose, delimitations, limitations, and methodology. It defines key terms and summarizes the research approach.
What is covered in Chapter Two?
Chapter Two presents a literature review encompassing the history of tourism and training, a global overview of tourism education and training, a comparison of practices in developed and developing countries, and an analysis of existing studies. It discusses the implications of this review for the research.
What are the keywords associated with this study?
Keywords include: Tourism and hospitality training, Botswana, tertiary institutions, stakeholder perspective, curriculum, manpower needs, resource limitations, qualitative research, skills gap, training effectiveness.
Who are the target audiences for this study?
This study is intended for researchers, academics, and professionals interested in tourism and hospitality training, particularly within the context of developing countries like Botswana. It is also relevant to policymakers and institutions involved in curriculum development and workforce planning in the tourism sector.
Where can I find more information about this study?
Further details about the study's findings and conclusions would be available in the full dissertation itself (not included in this preview).
- Quote paper
- Naomi Chabongwa (Author), 2014, Tourism and hospitality training among Botswana’s tertiary institution. A stakeholder perspective, Munich, GRIN Verlag, https://www.grin.com/document/370028
