This literature review investigates factors influencing the choice and future buying intentions for transactional legal services at large law firms. In doing so, two marketing concepts, namely perceived service value and commitment are integrated and their relationships examined.
There are two parts to this literature review. Part 1 draws on the services marketing literature and reviews past research on legal services’ credence attributes, future buying intentions, perceived value and affective and calculative commitment with particular focus on professional services. This part serves to gain a better understanding of the conceptual elements more broadly that would otherwise have been dismissed.
Part 2 discusses the results of the systematic literature review undertaken on future buying intentions/the choice of legal services and large law firms. The words “choice” and “future buying intentions” are used interchangeably, implying the equivalent meaning in this context. The systematic literature review was conducted in addition to Part 1 because very little academic research on legal services could be found. It served to further circumstantiate and identify elements that are relevant in the legal context.
From my findings there are commonly scholars from four different academic disciplines who examine particular aspects of the legal industry, i.e. legal scholars, economists, marketing scholars and sociologists. While legal scholars frequently discuss and analyze the law and ethical aspects of lawyering, economists often focus on the growth of law firms and emphasize the asymmetry of information between customers and service providers. Marketing scholars typically seek to understand particular constructs such as client-attorney relationships, satisfaction or service quality and identify choice criteria in determining the essence of particular constructs from a consumer’s and/or corporate client’s perspective. Sociologists on the other hand often study the legal profession as a whole. Studies concerned with buying intentions in the legal context usually address the value of legal services in general, law firm growth and/or decision-making. Prior empirical research that focuses on purchasing-decisions for transactional legal work at large law firms or legal work at law firms in general, is scant and mostly undertaken in the United States.
Table of Content
What is transactional legal work at large law firms?
Part 1: Services marketing and professional services
Method to identifying the relevant literature
Inclusion and exclusion criteria
Synthesizing qualitative and quantitative research on buying intentions and/or choice for legal services at large law firms
Finding: Law firms and their capacity insurance
Finding: The complexity of legal work
Finding: Legal fees and special arrangements
Finding: The nature of client-attorney relationships
Finding: The value of firm and individual reputation
Finding: Globalization and the demand for consistent legal services
Additional findings: Underlying trends frequently discussed in the literature considered
The impact of the reduction in asymmetric information
The changing role of in-house counsel
Outsourcing legal work to lower cost providers
Identified gaps in Part 1 and Part 2
Conclusion
References
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¡Carge sus propios textos! Gane dinero y un iPhone X. -
¡Carge sus propios textos! Gane dinero y un iPhone X. -
¡Carge sus propios textos! Gane dinero y un iPhone X. -
¡Carge sus propios textos! Gane dinero y un iPhone X. -
¡Carge sus propios textos! Gane dinero y un iPhone X. -
¡Carge sus propios textos! Gane dinero y un iPhone X. -
¡Carge sus propios textos! Gane dinero y un iPhone X. -
¡Carge sus propios textos! Gane dinero y un iPhone X. -
¡Carge sus propios textos! Gane dinero y un iPhone X. -
¡Carge sus propios textos! Gane dinero y un iPhone X.