Excerpt
Inhalt
Quality in Business And Service Provision
Discussion Of The Measurement Of Quality
Process Of Inspection And Assurance
Approaches To Quality Management
Similarities And Differences Between Different Quality Control Methods
Meaning Of Customer Satisfaction
Added Value Of Quality Management
Types Of Information To Customers And Attention Given To Effective Marketing
Measuring Quality Management
Benefits Of User And Non-User Surveys In Determining Customer Needs
Methods of Consultation
Value Of Complaints Procedures And How They May Influence Quality
Role Of Self-Assessment
Importance Of Communication And Record Keeping
Guideline For Staff Consultation To Effect Quality Scheme
Improving Service Quality Systems
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- Benaiah Mayabi (Author), 2018, Satisfying the Customer. Quality Management and Service Provision, Munich, GRIN Verlag, https://www.grin.com/document/417366
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