Supply chain was defined as it is the structures, activities and operations which are connected via product and information flow from source to customers. Good relationship between the company and its supply chain one of the factors of the organization sustainable business success. Supply chain management defined by Zacharia and et al., as it is the set of systems used to efficiently combine suppliers, manufacturers, warehouses and stores so that the goods are produced at the right quantity at the right time to minimize costs and satisfying service level requirements.
Supply chain management has improved from the budding field of study to encompass construction. Supply chain management is a very important tool for the cost reduction of operation by avoiding useless activities. Any successful supply chain has to make strategic choices according to its competitive priorities, as example if it’s targeted customers cares about cost it should be its first choice, but if the innovativeness is more important so it should be its first priority, so prioritization is very important.
Good designing of supply chain strongly affect its performance that embraces the decisions related to the amount of capacity, number and location of production facilities, the mission of each market region and supplier selection for sub-assemblies.
Inhaltsverzeichnis (Table of Contents)
- Operation Management in a Global Supply Chain
- Supply Chain and operation management
- ALJ supply chain and operation management
- ALJ operation management and five perspectives
- ALJ operation management missions and KPI's
- Vehicles Logistics flow
- ALJ Supply chain delivery improvement
- ALJ flexibility improvement
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This text explores the operation management within the global supply chain of Abdullatif Jameel Company (ALJ), the distributor of Toyota and Lexus vehicles in Saudi Arabia. It analyzes the factors contributing to ALJ's market leadership position and its efforts to enhance customer satisfaction through supply chain optimization.
- Supply chain management strategies in a competitive market
- The role of order qualifiers and order winners in supply chain strategy
- Optimizing supply chain performance through efficiency, cost reduction, and responsiveness
- The importance of customer satisfaction and achieving "guest delight" in the automotive industry
- The impact of location and infrastructure on supply chain effectiveness
Zusammenfassung der Kapitel (Chapter Summaries)
- Operation Management in a Global Supply Chain: This introductory chapter defines key concepts related to supply chain management, discusses the competitive landscape in the Saudi Arabian automotive market, and outlines the strategic goals of ALJ.
- Supply Chain and operation management: This section dives into the principles of supply chain management, emphasizing the significance of strategic choices, efficient design, and customer-centric operations. The concept of "just-in-time" inventory management is discussed, highlighting its role in waste elimination and achieving competitive advantage.
- ALJ supply chain and operation management: This section examines the specific strategies employed by ALJ to achieve its objectives. It focuses on the company's commitment to providing a competitive supply-ability advantage through its dedication to guest delight, process orientation, and sustained improvement initiatives (Kaizen).
- ALJ operation management and five perspectives: This chapter explores ALJ's operation management through five perspectives: service quality, flexibility, speed, dependability, and cost. It highlights the company's success in achieving a high market share through its strong focus on customer satisfaction and its ability to meet diverse customer needs.
- ALJ operation management missions and KPI's: This chapter delves into the specific missions and Key Performance Indicators (KPI's) of the various divisions within ALJ's supply chain. It discusses the roles of the traffic operation center, stock management center, delivery management center, and quality assurance & logistics development in ensuring efficient and effective operations.
- Vehicles Logistics flow: This chapter outlines the flow of vehicles within ALJ's supply chain, starting from the import process through the various stockyards and distribution channels. It provides insight into the company's extensive network and its capacity for handling a large volume of vehicles.
- ALJ Supply chain delivery improvement: This section focuses on ALJ's efforts to improve delivery times and customer satisfaction. It details the company's analysis of customer feedback, the identification of key challenges, and the strategic decision to establish regional stockyards to reduce delivery lead times and costs.
Schlüsselwörter (Keywords)
The main focus of this text is on operation management within a global supply chain context, specifically within the automotive industry. Key themes include supply chain strategy, order qualifiers and order winners, customer satisfaction, performance measurement, Kaizen (continuous improvement), and the impact of location and infrastructure on supply chain effectiveness. Examples of specific concepts discussed include "just-in-time" inventory management, guest delight, and KPI's.
- Citation du texte
- Mr Mohamed Radwan (Auteur), 2016, Operations management in a Global Supply Chain, Munich, GRIN Verlag, https://www.grin.com/document/424828
