The economy of Ghana is seen to be adjusting itself gradually with the innovation of advanced systems of payments as a result of a steady rise in technology and this has made the economy very reactive to any new electronic payment system. Also for the above reason, competition is now getting very keen especially in the financial service industry of Ghana as to which electronic payment system or categories of payment systems best satisfies the desires of merchants and users. The purpose of this research is to investigate and analyse the strength of the E-Zwich payment system and determine its level of adoption amongst users and merchants in the financial service industry. Questionnaires administered to some banks, insurance companies and other players within the financial service industry enabled the researcher to ascertain information on the actual activity that goes on concerning the E-Zwich. Most merchants indicated their mistrust in the E-Zwich and rather preferred to champion their own traditional systems of electronic payments whiles other merchants believed that the penetration of the E-Zwich would be satisfactory if steps are put in place to efficiently manage it as any other reliable electronic payment system. Quantitatively, a convenience sampling approach was employed to ascertain certain responses from a total of 100 responses as questionnaires were administered. The study indicated that just a few of them have the card and this few represented mainly National Service personnel due to the compulsory nature of using the card indicating an overall low patronage of the E-Zwich card.
Table of Contents
- Chapter One - Introduction
- Background of the Study
- Statement of the Problem
- Research Objectives
- Research Questions
- Significance of the Study
- Scope of the Study
- Organisation of the Study
- Chapter Two - Literature Review
- Introduction
- Penetration of E-Zwich in Ghana
- Measurement of E-Zwich Penetration Rate
- The Financial Service Industry
- E-zwich in the Banking and Finance Sector
- E-Zwich in the Financial or Capital Markets
- E-Zwich in the Insurance Companies
- Electronic Payment Systems
Objectives and Key Themes
This research investigates the penetration rate of the E-Zwich electronic payment system within Ghana's financial service industry. The study aims to analyze the system's strengths and weaknesses, determining its level of adoption among merchants and users in the Accra Metropolis. The research employs quantitative methods, analyzing data gathered through questionnaires administered to various financial institutions.
- Penetration rate of E-Zwich in Ghana's financial services industry.
- Adoption levels of E-Zwich among merchants and users.
- Strengths and weaknesses of the E-Zwich payment system.
- Comparison of E-Zwich with other electronic payment systems.
- Factors influencing the adoption or rejection of E-Zwich.
Chapter Summaries
Chapter One - Introduction: This chapter introduces the research topic, focusing on the increasing role of electronic payment systems in Ghana's evolving economy and the competitive landscape of the financial services industry. It highlights the problem of low E-Zwich adoption and outlines the research objectives, questions, significance, scope, and organization of the study. The introduction sets the stage for investigating the penetration rate of E-Zwich and analyzing the factors influencing its success or failure.
Chapter Two - Literature Review: This chapter provides a comprehensive review of existing literature related to the penetration of electronic payment systems, focusing on E-Zwich in the Ghanaian context. It explores the measurement of penetration rates and examines E-Zwich's role within various sectors of the financial service industry—banking and finance, capital markets, and insurance. The review analyzes various electronic payment systems and provides a theoretical background against which the empirical findings of the research will be compared and contrasted. The chapter also lays a solid foundation for the research methodology and data analysis, particularly for understanding how the findings will situate the current state of E-Zwich use in Ghana within a larger global understanding of electronic payment systems.
Frequently Asked Questions: E-Zwich Electronic Payment System in Ghana
What is the main focus of this research?
This research investigates the penetration rate of the E-Zwich electronic payment system within Ghana's financial service industry. It analyzes the system's strengths and weaknesses and its adoption levels among merchants and users in the Accra Metropolis.
What methods are used in this research?
The research employs quantitative methods, analyzing data gathered through questionnaires administered to various financial institutions.
What are the key themes explored in this research?
Key themes include the penetration rate of E-Zwich, its adoption levels, its strengths and weaknesses, a comparison with other electronic payment systems, and factors influencing its adoption or rejection.
What does Chapter One (Introduction) cover?
Chapter One introduces the research topic, highlighting the increasing role of electronic payment systems in Ghana's economy and the competitive financial services landscape. It details the problem of low E-Zwich adoption and outlines the research objectives, questions, significance, scope, and organization of the study.
What does Chapter Two (Literature Review) cover?
Chapter Two reviews existing literature on electronic payment systems, focusing on E-Zwich in Ghana. It explores penetration rate measurement and examines E-Zwich's role in various financial sectors (banking, capital markets, insurance). It analyzes various electronic payment systems, providing a theoretical background for comparison with the research's empirical findings. The chapter establishes the foundation for the research methodology and data analysis.
What are the specific research objectives?
The research aims to determine the penetration rate of E-Zwich in Ghana's financial services industry, assess adoption levels among merchants and users, identify the strengths and weaknesses of the E-Zwich system, compare E-Zwich with other electronic payment systems, and analyze factors influencing E-Zwich's adoption or rejection.
What type of data is used in this research?
The research uses quantitative data gathered through questionnaires administered to various financial institutions.
Where is the research focused geographically?
The research focuses on the Accra Metropolis in Ghana.
What is the overall goal of this research?
The overall goal is to understand the current state of E-Zwich usage in Ghana within a larger global understanding of electronic payment systems and to contribute to a deeper understanding of factors driving or hindering its adoption.
- Citation du texte
- Richard Asante (Auteur), 2017, Penetration Rate of E-Zwich in the Financial Service Industry, Munich, GRIN Verlag, https://www.grin.com/document/426232
