Shrinkage and retail crime are major issues for retailers, having significant impact on net profitability of stores, products and retail businesses alike. Only a small minority of crimes against the retailer are detected or witnessed at the time or later: the value of losses a retailer faces over a period is normally calculated as shrinkage (or loss of inventory).
Inhaltsverzeichnis (Table of Contents)
- Part - A - Managing Security Offline.
- Introduction
- Method Employed when calculating Shrinkage
- The Global Retail Theft Barometer
- MOPI v's International Comparison
- Sources of Shrinkage
- MOPI Policy and Procedures.
- Staff Awareness, Communication and Training.
- Technology
- Smart Displays.
- Radio Technology Identification (RFID´s)...
- Recommendations and Conclusion.......
- Part B – Managing Security On-Line
- Introduction.....
- The Threats Facing the B2C E-Commerce Company
- Denial of Service (DOS).
- Ransomeware..
- Viruses
- Worms..
- Bots and Botnets
- Fully Integrated Protection Systems .....
- Firewalls
- The Balance of Trust, Loyalty and Security
- Building Trust..
- Being Transparent..
- Publicize Failures........
- Be Likeable and Humanize..
- Get External Proof.
- Security
- Conclusion
- References..
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This report aims to provide an in-depth analysis of security management practices in both offline and online retail environments. The report focuses on a segment of Musgrave operated stores (MOPI), exploring methods employed to combat shrinkage and other security threats. The report also investigates the balance between trust, loyalty, and security in the context of online businesses.
- Shrinkage calculation and control in retail
- Security threats in offline retail environments
- Technology solutions for security management
- Security threats in online retail environments
- The importance of trust, loyalty, and transparency in online security
Zusammenfassung der Kapitel (Chapter Summaries)
The report begins with an introduction to shrinkage and retail crime, highlighting its impact on profitability and the challenges in accurately measuring loss. It then delves into the methods used to calculate shrinkage in MOPI stores, including the formula and frequency of stock counts. The report further examines the global retail theft barometer and compares MOPI's performance against international benchmarks.
The report then explores various sources of shrinkage, including employee theft, shoplifting, and organized crime. It outlines MOPI's policies and procedures for managing security, emphasizing the importance of staff awareness, communication, and training. The report also discusses the role of technology in combating shrinkage, including the use of smart displays and Radio Frequency Identification (RFID) systems.
Part B shifts focus to the online environment, analyzing the threats faced by B2C e-commerce companies. These threats include Denial of Service (DoS) attacks, ransomware, viruses, worms, and botnets. The report emphasizes the need for fully integrated protection systems, particularly firewalls, to mitigate these risks.
The report concludes by examining the delicate balance between trust, loyalty, and security in online commerce. It highlights the importance of building trust through transparency, acknowledging failures, and humanizing the brand. The report underscores the critical role of security in fostering a positive customer experience and building long-term loyalty.
Schlüsselwörter (Keywords)
The primary focus of this report is on managing security in retail, both offline and online. Key terms include shrinkage, retail crime, security threats, technology solutions, trust, loyalty, and transparency. The report also examines the use of specific technologies, such as Radio Frequency Identification (RFID) systems and firewalls, in mitigating security risks. The report draws on the experience of Musgrave operated stores (MOPI) to provide a practical perspective on security management in the retail sector.
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- Derek McCloskey (Autor), 2017, Managing Security in Retail Offline and Online, Múnich, GRIN Verlag, https://www.grin.com/document/426991
