Business Process Outsourcing (BPO) is one of the current major developments in the European economy. For many companies, it is a possibility for establishing a new pres-ence in a different industry or branch. One example for this trend is the fact that Kienbaum Management Service GmbH offers BPO services in the field of document logistics.
Besides establishing a new presence in new markets, BPO also leads to significant cost reductions and quality of service improvements. Therefore it is an important strategic tool for the European financial sector which has experienced increasing costs and shrinking margins during the last ten years. This seminar paper focuses principally on BPO in the European financial sector. Therefore, other industries are only relevant in comparisons with the European financial sector. To highlight the current European de-velopment from diversified banks to specialized financial institutions, transaction bank-ing is explained as one of the specialized banking forms with the highest growth rate during the next years. An emphasis is also set in this paper on document logistics in the European financial sector and BPO possibilities in this field. The field of document lo-gistics in the financial sector is not heavily researched. Therefore academic publications in this field are of high interest for the academic community as well as for professionals managing document logistics.
After a foreword in chapter one, chapters two and three focus on the introduction to the European financial sector and BPO and include basic definitions. After that, chapter four includes the main part of this seminar paper and puts an emphasis on BPO in the European financial sector. After describing a generic value chain and stating BPO trends, an introduction is given to the field of document logistics and BPO possibilities in this field. Chapter five then gives a conclusion and highlights the future development of BPO in the European financial sector. Finally, an appendix includes the figures which are not integrated in the text and is followed by the references section.
Inhaltsverzeichnis (Table of Contents)
- Introduction
- Problem definition
- Structure of the Seminar Paper
- Introduction to the European Financial Sector
- Introduction to Business Process Outsourcing
- Business Process Outsourcing in the European Financial Sector
- The Value Chain in the Financial Sector
- Managing Business Process Outsourcing in the European Financial Sector
- Introduction and Definition of Documents Logistics
- Business Process Outsourcing in the Field of Document Logistics
- Business Process Outsourcing in the Field of Transaction Banking
- Concluding Remarks and Future Development
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This seminar paper aims to provide an analysis of business process outsourcing (BPO) in the European financial sector, specifically focusing on document logistics and transaction banking. The paper explores the trends, challenges, and benefits of BPO in this industry.
- The value chain in the financial sector and its relation to BPO
- The impact of BPO on the management of financial institutions
- The specific applications of BPO in document logistics and transaction banking
- The future development of BPO in the European financial sector
Zusammenfassung der Kapitel (Chapter Summaries)
- The introductory chapter defines the research problem and outlines the structure of the seminar paper. It sets the stage for the subsequent analysis of BPO in the European financial sector.
- Chapter two provides an overview of the European financial sector, highlighting its key characteristics and market trends.
- Chapter three introduces the concept of BPO and discusses its general applications across various industries.
- Chapter four delves into the specific application of BPO within the European financial sector. This includes an analysis of the value chain in financial institutions and the management challenges associated with BPO implementation.
- Chapter five focuses on two specific areas of BPO within the financial sector: document logistics and transaction banking. It explores the opportunities and challenges presented by outsourcing these processes.
Schlüsselwörter (Keywords)
The key terms and concepts explored in this seminar paper include: business process outsourcing (BPO), European financial sector, value chain, document logistics, transaction banking, management challenges, outsourcing trends, future development.
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- Andreas Weth (Autor), 2005, Business Process Outsourcing in the European Financial Industry, Múnich, GRIN Verlag, https://www.grin.com/document/46226
