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CONTENTS
Conflict Management in Purchasing and Supplies Function
INTRODUCTION
FUNCTIONAL AND DYSFUNCTIONAL CONFLICT
LEVELS OF CONFLICT
Intrapersonal Conflict
Interpersonal Conflict
Intragroup Conflict
Inter-Group Conflict
Intra-Organizational Conflict
CAUSES OF CONFLICT
APPROACHES/MODELS TO CONFLICT RESOLUTION
The Thomas Kilmann Model
The Win-Win Approach
FORMAL MECHANISM OF CONFLICT RESOLUTION
Disciplinary Procedures
Alternative Dispute Resolution Mechanism (ADR).
SIGNS OF CONFLICT
ADVANTAGES OF CONFLICT MANAGEMENT
CONCLUSION
References
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- Timothy Mwangi Nduru (Author), 2019, Conflict Management in Purchasing and Supplies Function, Munich, GRIN Verlag, https://www.grin.com/document/463250
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