Leseprobe
Table of Content
1. Introduction
2. Theoretical Background
2.1 Characteristics of the Hotel Industry
2.2 Customer Experience in Hotels
2.3 Artificial Intelligence in Hotels
3. Best Practise Examples of Robotics
3.1 Robotic Concierge at Hilton Hotel
3.2 Henn-na Hotel in Japan
4. Improvements of Customer Experience by using Artificial Intelligence
4.1 Before the Trip
4.2 During the Trip
4.3 After the Trip
5. Conclusion and Implications for Future Research
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- Jasmin Armbruster (Autor:in), 2018, Artificial Intelligence in the Hospitality Industry, München, GRIN Verlag, https://www.grin.com/document/498676
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