The aim of this research was to evaluate employee engagement within Northlands Medical Group, Namibia and its potential impact on organisational performance. The company management made a realisation that there was a dearth of robust information regarding employees’ engagement levels, as well as their intentions to quit or stay, and factors influencing these. This was a quantitative survey study and a structured questionnaire was used to ascertain the factors affecting employee engagement. The survey was conducted telephonically to a study population of 80 respondents. The study population was randomly selected from the company database of all the employees.
Employee performance and the nature of interaction with customers are critical in the service industry such as the health care industry. Employee engagement, a contemporary concept linked to employee job satisfaction and motivation, has been well recognised in the literature as being sturdily correlated with their performance, presentism, and advocacy and retention intentions. Therefore, organisations need to empirically and robustly measure employee engagement amongst their staff complement, and determine factors that may influence it, so as to take evidence-based remedial action.
Findings from primary research pertaining to the factors affecting engagement levels of the employees at Northlands Medical Group revealed that there were 3 main factors that affect employee engagement namely emotional, cognitive/mental and physical energy factors. The majority of the Northlands Medical Group employees have been found to be actively engaged in all the three major factors that affect engagement. In relation to describing the relationship between employee engagement and organisational performance, findings revealed that there is a very strong connection between employee engagement and organisational performance. The primary research findings revealed that the majority of the Northlands Medical group employees were fully committed to their job, the organisation and they have great advocacy for the company to potential employees and clients. This could be a sign of active engagement and in turn, organisational performance thrives from that.
Table of Contents
- CHAPTER 1
- Introduction
- Background of the problem
- Research problem
- Aim of the research
- Research objectives
- Research questions
- Significance of the research
- Format of the study
- Conclusion
- CHAPTER TWO
- Introduction
- Definition of employee engagement
- Types of employee engagement
- Components of employee engagement
- Theoretical frameworks
- Khan's model on employee engagement
- The Saks model on employee engagement
- The Aon Hewitt model on employee engagement
- The Robinson model on employee engagement
- Factors influencing employee engagement
- Emotional energy factors
- Cognitive/ Mental energy factors
- Physical energy factors
Objectives and Key Themes
This dissertation examines the relationship between employee engagement and organizational performance within Northlands Medical Group in Namibia. It investigates the factors influencing employee engagement, aiming to identify key drivers of employee satisfaction, motivation, and retention. The research aims to provide valuable insights for management to enhance employee engagement and, consequently, improve organizational performance.
- Employee engagement in the healthcare industry
- Factors influencing employee engagement
- The link between employee engagement and organizational performance
- Strategies for enhancing employee engagement
- Impact of employee engagement on employee retention and advocacy
Chapter Summaries
Chapter 1 introduces the research topic, outlining the problem, research objectives, and the significance of the study. Chapter 2 delves into the concept of employee engagement, defining it, exploring its types and components, and presenting various theoretical frameworks. This chapter also examines factors influencing employee engagement, categorizing them into emotional, cognitive/mental, and physical energy factors.
Keywords
Employee engagement, organizational performance, healthcare industry, job satisfaction, motivation, retention, emotional energy, cognitive energy, physical energy, theoretical frameworks, Namibia, Northlands Medical Group.
- Citation du texte
- Maidaani Adelaide Matare (Auteur), 2019, An Investigation into Employee Engagement and its Impact on Organisational Performance, Munich, GRIN Verlag, https://www.grin.com/document/513112
