Nowadays government administration has become outdated. The paper based administration has become too slow for nowadays speed of services and shows an immense need for innovation. Since the introduction of the internet and information technology, society shifted the way we engage with each other. Where the private sector managed to restructure business, governments haven’t managed to shift towards a more effective use of resources and time. One of the first countries to introduce a different mindset on how a government should operate was Estonia. This approach of a shift treating a citizen as a consumer and on the other hand seeing government as a producer, rather than just executor had an immense impact on the country. This approach on being a service oriented government had proven itself as reliable and made Estonia to a leading technology hub worldwide.
This concept, of restructuring a state by having an effective government is transferable to the fairly new Western Balkan states. The goal of this essay is to measure the possible impact of E-Governmant for economic growth, prosperity and development for the relatively poor Balkan states.
This essay is conducted as following:
1) Introduction to the importance of the topic;
2) Theoretical basis of e-Government and successful implementations;
3) The story of E-Estonia;
4) Analysis of implementation in the Balkans;
5) Closing remarks
Table of contents
Introduction
The importance of radical change
Theoretical Basis
Definition of e-government
National ways to an e-Government
Examples of comprehensive E-Government implementation
The story of E-Estonia
Overview of Governmental Electronic Services in Estonia. Since 1996: e-Banking
Since 2000: e-Taxes, m-Parking, e-Cabinet Since 2001: e-Geoportal, X-road
Since 2003: Eesti.ee gateway to E-Estonia, e-School Since 2004: e-Ticket
Since 2005: i-Voting, e-police
Since 2006 : e-Notary, e-Business register Since 2008: e-Health
Since 2010: e-Prescriptions Since 2014: e-Residency Future ambition of E-Estonia Cybersecurity:
Data embassy:
Virtual currency (Estcoin)
Finnish-Estonian cross border data exchange.
Analysis of e-government implementation in the Balkans
Estonian e-government a role model for the Balkan countries? Closing remarks
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