The desideratum of the discourse is aimed to determine stress management and emotional intelligence at the workplace, especially with a global pandemic at hand.
The global pandemic Coronavirus has arguably ushered in stress and global crisis in the economy and health sector. The crisis results from the collision of vulnerabilities and specific trigger events. The crisis triggers are unpredictable and predicting the timing of a crisis is a fool ‘s errand. Anyone can become splenetic that is easy. However, to be ferocious with the right staff, to the right extent, at the correct time, for the correct purpose, and correctly, this is not burdensome. Emotional intelligence has been demonstrated to be one of the essential determinants for effective leadership. First-line supervisors who appreciate and employ their emotional intelligence in the workplace are more procumbent, and recumbent to retain their staff, enjoy greater collaboration, commitment, and to experience increases in co-worker performance. Academic intelligence has infinitesimal to do with emotional life. The sagacity among us can founder on the shallow of unbridled passions and boisterous impulses; people with high IQ can be remarkedly poor pilots of their private lives. To know that employees are valedictorian is to know they are vastly good at achievement as evaluated by grades. It does not unravel about how they boomerang to the vicissitudes of life. Emotionally intelligent women employee, by juxtaposition, be inclined to be assertive and express their sentiments directly, and to feel unequivocal about themselves; life holds nuts and bolts for them. Like the men, they are cordial, gregarious, and express their ethos appropriately; they roll with punches well to stress.
We discovered that 68% are extremely and highly worried of the devastating effects of the pandemic of mass destruction. A stress prevention strategy coupled with coping strategies such as the employment of Wellness programs, breathing, peer support, counselling, religion, exercising, encouraging holiday to the beach and meditation to be employed by Secretaries. Cognitive coping and active coping strategies can be encouraged to Secretaries.
Table of Contents
- Abstract
- Introduction
- Conundrum
- Theories
- High Performance for emotional intelligence People
- Your mental health
- Your social intelligence
- Intrapersonal intelligence
- Interpersonal intelligence
- Self-awareness
- Self-Regulate
- Reflective learning
- Self-Management
- Relationship Management
- The Vegetative Level
- The Neocortical Level
- Sources of emotions
- Surround yourself with positive people
- Health escapism and distractions
- Crisis Management
- Corona Virus a threat for the Universe for Mass destruction
- Stress curve
- Eustress, Neustress and Destress
- Pathogenic and Salutogenic
- Proactivity for stressful events
- Symptoms of Stress
- Behavioural symptoms
- Generation of People
- Millennials at Work
- Behaviour Types A and B Personality
- Stressors
- Personality Traits
- Short and Long-terms Consequences
- The basics
- Burnout
- Job satisfaction
- Herzberg Job dissatisfaction factors
- Herzberg Job dissatisfaction factors which lead to a turnover
- Company policy
- Supervision
- Interpersonal relationships
- Employee-employer relationships
- Employee-supervisor relationship
- Employee-peer's relationship
- Working conditions
- Effects of unfavourable working conditions
- Coping Strategies
- Theories of Stress
- Life-Events Theory
- General Adaption Syndrome
- Cognitive-relational theory
- Meta-theoretical system approach
- The alarm reaction stage
- The resistance stages
- Stress response Theory
- The model of human Performance and Stress
- A transactional model of stress
- Methodology
- Qualitative & Quantitative Research
- Research Sample & Sample Size
- Probability sampling
- Simple random sampling
- Sample size
- Gender Differences in Depression
- Nature of stress
- The extent of stress and burnout according to gender
- Working hours per week
- Why stress and burnout occurs at the workplace
- Causes of stress and burnout in the workplace
- Workload
- Rewards
- Values
- Age, experience and Education
- The effects of job stress and burnout
- Stress and burnout can lead to poor performance
- Job Satisfaction
- Emotional intelligence
- Anxiety
- Turnover
- The Significant Factors that contribute to labour turnover
- Policy recommendations
- Stress Management in the Workplace
- Emotional Intelligence and its Role in Stress Management
- The Impact of the COVID-19 Pandemic on Workplace Stress
- Burnout and Job Dissatisfaction
- Coping Strategies for Stress and Burnout
Objectives and Key Themes
This research aims to investigate the relationship between stress management and emotional intelligence in the workplace. It specifically explores the factors contributing to stress and burnout among secretaries at the International University of Management (IUM) in Namibia, focusing on the impact of work overload and lack of skills development within the working environment. The study also examines the influence of the COVID-19 pandemic and its related anxieties on stress levels among employees.
Chapter Summaries
The introductory chapter outlines the research problem, highlighting the prevalence of stress and burnout among secretaries at the International University of Management (IUM) due to factors such as work overload, lack of skills development, and the impact of the COVID-19 pandemic. It establishes the need for investigating the relationship between stress management and emotional intelligence in this context.
Subsequent chapters delve into various theoretical perspectives on stress and emotional intelligence, exploring different dimensions of these concepts. These chapters provide a comprehensive framework for understanding the complexities of stress management and its connection to emotional intelligence in the workplace.
Further chapters examine the psychological and physiological manifestations of stress, analyzing the impact of stress on individuals, particularly in relation to the COVID-19 pandemic and its associated anxieties. The researchers explore various coping strategies for managing stress, including mindfulness practices and seeking support from colleagues and professionals.
The methodology chapter details the research design, sampling techniques, and data collection methods employed in the study. This section provides insights into the researchers' approach to gathering and analyzing information related to stress management and emotional intelligence among secretaries at the IUM.
The analysis chapter presents the findings of the research, highlighting the relationship between stress management and emotional intelligence, the impact of work overload and the COVID-19 pandemic on employee well-being, and the effectiveness of various coping strategies.
Keywords
The key terms and concepts explored in this research include stress management, emotional intelligence, burnout, job satisfaction, work overload, skills development, COVID-19 pandemic, coping strategies, and workplace well-being. The study focuses on understanding the relationship between these factors and their impact on employee health and productivity within the context of a university setting.
- Citation du texte
- Professor David Rewayi Mpunwa (Auteur), 2020, Emotional Intelligence and Stress Management at the Workplace, Munich, GRIN Verlag, https://www.grin.com/document/540557
