digiPROOF is a payment system which is based on biometrics and allows customers to pay with their fingerprint. EDEKA, a big German supermarket chain has introduced the digiPROOF system in one of their stores to test how customers accept the system. Up to now, customer reactions have been very positive and EDEKA is at the moment implementing the system in several other stores and plans to roll out the system Germany wide in the long run. In the past years a great variety of new and innovative payment systems have been introduced into the market. None of them however could gain a substantial market share and replace traditional payment methods. The aim of this dissertation was therefore to analyze if payment systems based on fingerprint technology have the potential to sustain in the market and if they might be able to supplement or even replace traditional payment systems.
In order to assess digiPROOF a framework of success factors for payment systems was established in this dissertation. Subsequently a survey of users as well as non-users of the system was carried out and the digiPROOF system was evaluated according to the framework of success factors to draw a conclusion on whether fingerprint based payment systems are able to sustain successfully in the market and how the future payment market might look like.
The approach of evaluating the system from a theoretical point of view through the framework of success factors and triangulating the results through empirical findings by questioning users as well as non-users allowed to draw a holistic picture and make a positive assumption on the future prospects of fingerprint based payment systems.
Inhaltsverzeichnis (Table of Contents)
- INTRODUCTION.
- BACKGROUND AND RATIONALE.
- RESEARCH QUESTION AND OBJECTIVE
- STRUCTURE OF THE DISSERTATION
- DEFINITIONS
- METHODOLOGY
- QUALITATIVE APPROACH.
- RESEARCH METHOD (CASE STUDY).
- CASE SELECTION..
- THE ROLE OF THE RESEARCHER
- DATA GATHERING.
- Data sources......
- Interviews.
- Questionnaires
- DATA ANALYSIS...
- OBJECTIVENESS OF ANSWERS
- RESEARCHER BIAS
- THEORETICAL FOUNDATIONS OF PAYMENT SYSTEMS
- HISTORY AND DEVELOPMENT OF PAYMENT SYSTEMS
- CLASSIFICATION OF PAYMENTS
- SUCCESS FACTORS OF PAYMENT SYSTEMS.
- Overview
- Cost
- Convenience.
- Security.
- Privacy.
- OVERVIEW OF PAYMENT SYSTEMS.
- Cash...
- Electronic cash and smart cards
- Credit Cards.
- Debit Cards (EC-Karte).
- Mobile payment systems.
- Biometric payment systems...
- Other approaches.
- THE CASE: DIGIPROOF FINGERPRINT PAYMENT SYSTEM
- INTRODUCTION TO DIGIPROOF
- INTRODUCTION TO THE EDEKA GROUP
- REASONS FOR EDEKA TO INTRODUCE DIGIPROOF
- EVALUATION OF DIGIPROOF BY EDEKA
- RESULTS OF THE SURVEY
- SURVEY DESIGN AND RESPONSE RATE
- GENERAL AND DEMOGRAPHIC DATA..
- ASSESSMENT OF DIGIPROOF BY NON-USERS
- ASSESSMENT OF DIGIPROOF BY REGISTERED USERS
- EVALUATION OF DIGIPROOF
- OVERVIEW
- COST..
- CONVENIENCE
- SECURITY
- PRIVACY
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This dissertation aims to analyze the potential for fingerprint-based payment systems to become established in the market. It focuses on the digiPROOF system, a fingerprint-based payment solution implemented by EDEKA, a German supermarket chain. The research evaluates digiPROOF based on a framework of success factors for payment systems and analyzes user feedback through a survey.
- The development and history of payment systems
- Success factors for payment systems (cost, convenience, security, privacy)
- Evaluation of the digiPROOF system
- User perception of fingerprint-based payment systems
- The potential for fingerprint-based payment systems to become established in the market
Zusammenfassung der Kapitel (Chapter Summaries)
- Introduction: The dissertation sets the stage by introducing the digiPROOF system and its purpose within the context of evolving payment systems. It outlines the research question, objectives, and the structure of the dissertation.
- Methodology: The chapter describes the qualitative approach used for the research, focusing on the case study method. It explains the case selection process, the role of the researcher, data gathering techniques (including interviews and questionnaires), and data analysis strategies.
- Theoretical Foundations of Payment Systems: This chapter provides a comprehensive overview of the historical development of payment systems, their classification, and the key success factors that contribute to their adoption. It explores various types of payment systems, including cash, electronic cash, credit and debit cards, mobile payment systems, and biometric payment systems.
- The Case: DigiPROOF Fingerprint Payment System: This chapter delves into the specifics of the digiPROOF system, providing an introduction to the technology and its implementation by EDEKA, a major German supermarket chain. It examines the reasons behind EDEKA's decision to introduce digiPROOF and evaluates the system based on EDEKA's internal assessments.
- Results of the Survey: This chapter presents the results of the user survey conducted to assess the perception of digiPROOF. It includes data on survey design and response rates, general and demographic data, and assessments of digiPROOF by both non-users and registered users.
- Evaluation of DigiPROOF: This chapter analyzes the results of the survey in relation to the key success factors outlined earlier. It assesses digiPROOF in terms of cost, convenience, security, and privacy, providing insights into its strengths and weaknesses based on user feedback.
Schlüsselwörter (Keywords)
This dissertation focuses on the future of payment systems, particularly on the potential of fingerprint-based payment solutions. Key concepts include payment system evolution, success factors, user acceptance, security, privacy, and the digiPROOF system. The research employs qualitative methods, including case studies, interviews, and questionnaires, to analyze user perceptions and assess the feasibility of fingerprint-based payment systems in the market.
- Quote paper
- Diplom Kaufmann; Master of Computing Markus Mayer (Author), 2006, The future of payment systems - A case study on digiPROOF, a fingerprint based payment system, Munich, GRIN Verlag, https://www.grin.com/document/67763
