Leseprobe
Structure
1. Introduction
2. Conceptual Background
2.1. Definition and model
2.2. Criticism
2.3. SERVQUAL in the public sector
3. Conclusion
4. Future research
Reference List
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- Sebastian Regber (Autor:in), 2010, Measuring Customer Satisfaction by Applying the Approach of SERVQUAL for Quality Service Improvement in the Public Sector, München, GRIN Verlag, https://www.grin.com/document/159847
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