Leseprobe
Table of Contents
Introduction
Study framework
Significance of the study
Literature review.
Behavioural Consequences of Service Quality
SERVQUAL System.
Research Approach
Research Design
Scientific Approach in Relation to Service and Quality
Delimitations
Role of Various Parties during the Research
Sampling
Data analysis
Data Processing
Outline of the Data
Data Analysis
Discussion of Results
Marketing Implication
Restrictions
Conclusions
Appendices
Work cited
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- Calvin Monroe (Autor:in), 2012, Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry, München, GRIN Verlag, https://www.grin.com/document/269412
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