Quality management booklet is important for beginners. It is a collection of scholarly essays for Bachelor Degree level. The essays are well structured and are good examples for students at various levels though. The aspects of variations, conformance to standards and process management have been explored. The enemy of quality is deviation. As a result a number of measures and tools to address variation have been discussed. European Foundation for quality management (EFQM) has been discussed as well as the concept of Six Sigma. Sustainability, change management and process improvement are some of the highlights of this booklet. The concept of International standard organization (ISO) has been explored. Other concepts that are covered in detail are 5S decision making model, dealing with resistance to change, organizational learning and ISO certification. Finally the issue of ethics and corporate social responsibility in relationship to quality management have been dealt with.
Contents
What drives consumers?
What quality is
Business Case and EFQM
Sustainability
Human resources management’s contribution to quality improvement
Quality management
Processes to be improved in Human resources management – a case study
Tools that are used to improve quality
5S and decision making
Criticisms of Six Sigma
Six Sigma
Dealing with resistance to change
Organizational learning
Costs of certification
Registration trends –in Africa- on ISO 9000
Ethics and corporate social responsibility as it relates to quality management
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- Mashell Chapeyama (Autor), 2014, Quality Management, Múnich, GRIN Verlag, https://www.grin.com/document/271905
