According to Plenert, Operations Management (OM) can be defined as the management of activities that enable an organisation to transfer a range of basic inputs (raw materials, energy, customer requirements, information, skills, finance) into outputs that deliver the organisation’s primary products and services to the end customer.
That definition is enlarged by adding factors such as inventory management, supply and logistics, design decisions related to capacity planning and scheduling, quality assurance and the management of processes and human resources in order to ensure that the right skill base is developed and utilised.
Table of Contents
1 Understanding the role of Operations Management in an Organisation
1.1 The importance of Effective Operations Management in achieving organisational objectives
1.1.1 Definition of Operations Management
1.1.2 The role of operations management
1.2 Evaluating the Success of an Existing Operations Management Process in Meeting GIGAPRODUCTION’s Overall Strategic Management Objectives
1.2.1 Product design
1.2.2 Manufacturing and logistics
1.2.3 Job design
2 Understanding the Importance of Managing Quality in an Organisation
2.1 The Importance of Effective Quality Management in Achieving Organisational Objectives
2.2 Evaluating an Existing Quality Management Process’ Ability to Meet an GIGAPRODUCTION’s Overall Strategic Management Objectives
3 The Ability to Plan for Strategic Quality Change in an Organisation
3.1 Planning a Strategic Quality Change to Improve Organisational Objectives
3.2 Defining the Resources, Tools and Systems to Support Business Processes in a Strategic Quality Change
3.2.1 Human resources
3.2.2 Financial resources
3.2.3 Tools & Techniques
3.3 Evaluating the Wider Implications of Planned Strategic Quality Change in an Organisation
3.3.1 Business performance
3.3.2 Corporate image
3.3.3 Satisfaction of employees
3.4 Designing Systems to Monitor the Implementation of a Strategic Quality Change in an Organisation
4 The Ability to Implement Strategic Quality Change in an Organisation
4.1 Implementing a Strategic Quality Change in an Organisation
4.2 Embedding a Quality Culture in an Organisation to Ensure Continuous Monitoring and Development
4.2.1 Quality circles
4.2.2 Kaizen
4.2.3 Fishbone Diagram
4.3 Monitoring the Implementation of a Strategic Quality Change in an Organisation
5 The Ability to Evaluate the Outcomes of a Strategic Quality Change in an Organisation
5.1 Evaluating the Outcomes of a Strategic Quality Change in an Organisation
5.2 Recommend areas for improvement to a strategic quality change that align with organisational objectives
6 Conclusion
Objectives & Core Topics
This work examines the integration of operations management and quality management within the organization GIGAPRODUCTION (GPRO). The primary research aim is to evaluate existing processes and propose a strategic quality change to ensure long-term competitiveness and alignment with organizational objectives through systematic monitoring and continuous improvement.
- Analysis of the role of operations management in achieving strategic objectives.
- Evaluation of current quality management systems and processes.
- Development and planning of a strategic quality change.
- Implementation strategies including quality culture and internal tools.
- Monitoring progress and evaluating outcomes for continuous improvement.
Excerpt from the Book
4.2.3 Fishbone Diagram
Rather than treating a problem from the top down, the fishbone diagram provides detailed insight into the roots of a problem. The problem is represented by the baseline of the fishbone and further information is gathered by the branches. Also called an Ishikawa diagram, the fishbone is an excellent tool for quality improvement as it visually represents the root of a problem.
Summary of Chapters
1 Understanding the role of Operations Management in an Organisation: Defines operations management and categorizes its role into strategic, tactical, and operational decision-making processes.
2 Understanding the Importance of Managing Quality in an Organisation: Explores the necessity of quality management systems and introduces models like the 5 Gap Model and the PDCA cycle for continuous improvement.
3 The Ability to Plan for Strategic Quality Change in an Organisation: Details the planning process for strategic quality change, including resource definition and evaluating impacts on business performance, corporate image, and employee satisfaction.
4 The Ability to Implement Strategic Quality Change in an Organisation: Discusses the practical implementation of change, focusing on embedding a quality culture through tools such as quality circles, Kaizen, and the fishbone diagram.
5 The Ability to Evaluate the Outcomes of a Strategic Quality Change in an Organisation: Evaluates the results of the strategic change and recommends further improvements, specifically focusing on information sharing across the supply chain.
6 Conclusion: Synthesizes the findings regarding the necessity of operations and quality management systems for organizational success.
Keywords
Operations Management, Quality Management, Strategic Quality Change, GIGAPRODUCTION, PDCA Model, 5 Gap Model, Kaizen, Quality Circles, Fishbone Diagram, Performance Measurement, Organizational Objectives, Continuous Improvement, Strategic Decision-making, Supply Chain, Total Quality Management
Frequently Asked Questions
What is the core focus of this work?
The work primarily explores how an organization like GIGAPRODUCTION can leverage effective operations and quality management to achieve its strategic objectives and maintain a competitive edge.
What are the central thematic fields?
The central themes include strategic planning, operations management, quality management systems (QMS), and the implementation of change management processes within an organization.
What is the primary research goal?
The goal is to analyze existing operational and quality processes to identify the necessity of a strategic quality change and to provide a framework for planning, implementing, and monitoring that change.
Which scientific methods are employed?
The work utilizes a combination of theoretical frameworks and management tools, including the 5 Gap Model, the PDCA cycle (Deming Wheel), benchmarking, and the Ishikawa (fishbone) diagram.
What does the main body cover?
The main body covers the definition and role of operations management, the importance of quality management, the structured planning of strategic quality changes, and the practical implementation and monitoring of these strategies.
Which keywords characterize this paper?
Key terms include Operations Management, Strategic Quality Change, GIGAPRODUCTION, PDCA, Kaizen, Quality Circles, and Organizational Objectives.
How does GPRO currently manage quality?
GPRO currently utilizes flowchart diagrams and organizational diagrams to provide clear guidelines and leadership, though the paper argues these need evolution due to company growth.
What recommendation is made for future improvement?
The major recommendation is the implementation of a centralized share point for information along the supply chain to empower all involved parties to identify and solve problems collectively.
- Citar trabajo
- Maxim Weinmann (Autor), 2015, Understanding the roles of Operations Management and the importance of managing quality. Implement Strategic Quality Change and evaluating its wider implications, Múnich, GRIN Verlag, https://www.grin.com/document/315825
