According to Plenert, Operations Management (OM) can be defined as the management of activities that enable an organisation to transfer a range of basic inputs (raw materials, energy, customer requirements, information, skills, finance) into outputs that deliver the organisation’s primary products and services to the end customer.
That definition is enlarged by adding factors such as inventory management, supply and logistics, design decisions related to capacity planning and scheduling, quality assurance and the management of processes and human resources in order to ensure that the right skill base is developed and utilised.
Table of Contents
- 1 Understanding the role of Operations Management in an Organisation
- 1.1 The importance of Effective Operations Management in achieving organisational objectives
- 1.1.1 Definition of Operations Management
- 1.1.2 The role of operations management
- 1.2 Evaluating the Success of an Existing Operations Management Process in Meeting GIGAPRODUCTION's Overall Strategic Management Objectives
- 1.2.1 Product design
- 1.2.2 Manufacturing and logistics
- 1.2.3 Job design
- 2 Understanding the Importance of Managing Quality in an Organisation
- 3 The Ability to Plan for Strategic Quality Change in an Organisation
- 3.1 Planning a Strategic Quality Change to Improve Organisational Objectives
- 3.2 Defining the Resources, Tools and Systems to Support Business Processes in a Strategic Quality Change
- 3.2.1 Human resources
- 3.2.2 Financial resources
- 3.2.3 Tools & Techniques
- 3.3 Evaluating the Wider Implications of Planned Strategic Quality Change in an Organisation
- 3.3.1 Business performance
- 3.3.2 Corporate image
- 3.3.3 Satisfaction of employees
- 3.4 Designing Systems to Monitor the Implementation of a Strategic Quality Change in an Organisation
- 4 The Ability to Implement Strategic Quality Change in an Organisation
- 4.1 Implementing a Strategic Quality Change in an Organisation
- 4.2 Embedding a Quality Culture in an Organisation to Ensure Continuous Monitoring and Development
- 4.2.1 Quality circles
- 4.2.2 Kaizen
- 4.2.3 Fishbone Diagram
- 4.3 Monitoring the Implementation of a Strategic Quality Change in an Organisation
- 5 The Ability to Evaluate the Outcomes of a Strategic Quality Change in an Organisation
- 5.1 Evaluating the Outcomes of a Strategic Quality Change in an Organisation
- 5.2 Recommend areas for improvement to a strategic quality change that align with organisational objectives
Objectives and Key Themes
This text aims to explore the critical role of operations management and quality management in achieving organizational objectives. It analyzes existing processes, plans for strategic quality change, and evaluates the outcomes of such changes. The text emphasizes practical application and improvement strategies within an organizational context.
- The importance of effective operations management in achieving organizational goals.
- The evaluation of existing operations and quality management processes.
- Planning and implementing strategic quality changes within an organization.
- Embedding a quality culture for continuous improvement.
- Evaluating the outcomes of strategic quality changes and recommending improvements.
Chapter Summaries
1 Understanding the role of Operations Management in an Organisation: This chapter defines operations management (OM) and explores its crucial role in achieving organizational objectives. It distinguishes between strategic, tactical, and operational decisions within OM and highlights how the organizational structure influences the management of strategic objectives. The chapter uses established definitions of OM from authors like Plenert (2002), Stevenson (2011), and Brown et al. (2013), expanding on the scope of OM to encompass inventory management, supply chain logistics, capacity planning, scheduling, quality assurance, and human resource management. The importance of aligning OM practices with organizational strategy is clearly emphasized.
2 Understanding the Importance of Managing Quality in an Organisation: [This section requires additional text from the original document to create a summary.]
3 The Ability to Plan for Strategic Quality Change in an Organisation: This chapter focuses on the strategic planning necessary for organizational quality improvement. It delves into defining the resources—human, financial, and technological—needed to support such change. The chapter analyzes the broader implications of these planned changes, considering impacts on business performance, corporate image, and employee satisfaction. The process of designing monitoring systems for implementation is also covered, setting the stage for subsequent chapters on implementation and evaluation.
4 The Ability to Implement Strategic Quality Change in an Organisation: This chapter details the practical implementation of strategic quality changes. It explores the methods of embedding a quality culture within the organization through initiatives like quality circles, Kaizen, and the Fishbone Diagram. The importance of continuous monitoring and development to sustain improvement is highlighted, demonstrating the need for ongoing engagement and adaptation. This chapter provides actionable strategies for achieving lasting quality improvement.
5 The Ability to Evaluate the Outcomes of a Strategic Quality Change in an Organisation: This chapter focuses on evaluating the results of implemented strategic quality changes. It provides a framework for assessing the effectiveness of the changes, identifying both successes and areas needing improvement. By tying the evaluation process back to the organization's objectives, it allows for data-driven refinements of future quality initiatives. This chapter emphasizes the iterative nature of quality improvement.
Keywords
Operations management, quality management, strategic quality change, organizational objectives, business performance, resource allocation, continuous improvement, quality circles, Kaizen, Fishbone Diagram, employee satisfaction, corporate image.
Frequently Asked Questions: A Comprehensive Guide to Operations and Quality Management
What is this text about?
This text is a comprehensive guide to operations and quality management within an organization. It explores the crucial roles of both in achieving organizational objectives, analyzes existing processes, plans for strategic quality change, and evaluates the outcomes of such changes. The text emphasizes practical application and improvement strategies.
What topics are covered in the Table of Contents?
The text covers the following key areas: Understanding the role of Operations Management; Understanding the importance of managing quality; Planning for strategic quality change; Implementing strategic quality change; and Evaluating the outcomes of strategic quality change. Each section is further broken down into sub-sections detailing specific aspects, such as resource allocation, tools and techniques, and the embedding of a quality culture.
What are the main objectives and key themes of the text?
The main objectives are to explore the importance of effective operations management in achieving organizational goals; evaluate existing operations and quality management processes; plan and implement strategic quality changes; embed a quality culture for continuous improvement; and evaluate the outcomes of strategic quality changes and recommend improvements.
What does Chapter 1 cover?
Chapter 1 defines operations management (OM) and its crucial role in achieving organizational objectives. It distinguishes between different decision-making levels within OM and highlights the influence of organizational structure. It uses established OM definitions and expands on its scope, encompassing various areas such as inventory management, supply chain logistics, and human resource management. The chapter emphasizes aligning OM practices with organizational strategy.
What does Chapter 3 cover?
Chapter 3 focuses on strategic planning for organizational quality improvement. It delves into defining the necessary human, financial, and technological resources. It analyzes the wider implications of planned changes, considering impacts on business performance, corporate image, and employee satisfaction. The chapter also covers designing monitoring systems for implementation.
What does Chapter 4 cover?
Chapter 4 details the practical implementation of strategic quality changes. It explores methods of embedding a quality culture through initiatives like quality circles, Kaizen, and the Fishbone Diagram. The importance of continuous monitoring and development for sustained improvement is highlighted. The chapter provides actionable strategies for lasting quality improvement.
What does Chapter 5 cover?
Chapter 5 focuses on evaluating the results of implemented strategic quality changes. It provides a framework for assessing effectiveness, identifying successes and areas for improvement. By tying evaluation back to organizational objectives, it allows for data-driven refinements of future quality initiatives. The chapter emphasizes the iterative nature of quality improvement.
What are the key keywords associated with this text?
Key keywords include: Operations management, quality management, strategic quality change, organizational objectives, business performance, resource allocation, continuous improvement, quality circles, Kaizen, Fishbone Diagram, employee satisfaction, and corporate image.
What is the intended audience for this text?
The intended audience is primarily academic, for the analysis of themes in a structured and professional manner. The detailed structure and inclusion of established theories suggest use in educational settings or research.
Where can I find more information on the topics discussed?
The text cites authors such as Plenert (2002), Stevenson (2011), and Brown et al. (2013) as references. Further research into these authors and their works on operations and quality management would provide additional information. Academic databases and library resources would also be valuable.
- Citation du texte
- Maxim Weinmann (Auteur), 2015, Understanding the roles of Operations Management and the importance of managing quality. Implement Strategic Quality Change and evaluating its wider implications, Munich, GRIN Verlag, https://www.grin.com/document/315825
