Change in organizations is not only a short-term exception in business. Meanwhile it is a continuous proceeding in most companies. This study describes how conflicts occur in organizations and how a mediative approach - especially a transformative one - creates opportunities for implementing conflict-solving instruments. This study considers the resultant challenges of organizational changes and how a corporate conflict management can support the personal transformation of employees by empowering and developing their individual skills.
Transformation was and is omnipresent in business and social life: In the 1940s Polanyi called it Great Transformation, in the 1990s Malik named it Transformation21 which means a process characterized by “exponential increasing complexity”, “appearance of global cross-linked system” and “dynamic of self-accelerating change”.
Inhaltsverzeichnis (Table of Contents)
- Introduction
- Basics about Conflicts
- Terminology and Types
- Perceptions in Organizations
- Functions of Conflicts
- Conflict Management
- Mediation
- Basic Principles
- Main Types
- Organizational Relevance
- Conflict Interaction
- Approaches of Implementation
- Assertive Conflict-Solving
- Empathy and Assertiveness in Conflicts
- Creating Value through Conflicts
- Time-optimized Conflict Clarification
- Organizational Development
- Change and Transformative Approach
- Employee Transformation
- Prospects for Organizations
- Conclusion and Outlook
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This text examines the occurrence of conflicts in organizational settings and explores the benefits of a mediative approach, particularly a transformative one, in implementing conflict-solving strategies. It investigates the challenges posed by organizational changes and how an effective corporate conflict management system can contribute to employees' personal transformation by empowering and developing their individual skills. The study analyzes exemplary implementation tools and their connection to organizational development.
- The impact of organizational change on conflict dynamics
- The role of conflict management in promoting personal and organizational transformation
- The application of mediative approaches to conflict resolution
- The importance of empowering employees through conflict management
- The relationship between conflict management and organizational development
Zusammenfassung der Kapitel (Chapter Summaries)
The introduction sets the stage by outlining the prevalence of transformation in both business and social life, highlighting the challenges it poses for organizations and employees. The chapter explores the connection between change processes and conflict emergence, emphasizing the need for a professional and institutionalized internal conflict management system.
Chapter 2 delves into the fundamentals of conflicts, defining key terminology and classifying conflict types based on the matter in dispute, form of appearance, and characteristics of the parties involved. It also examines the perception of conflicts within organizations, highlighting their potential negative impact on organizational structure, processes, and employee stability.
Chapter 3 focuses on mediation, outlining its basic principles and key types. It explores the relevance of mediation within organizations and analyzes the dynamics of conflict interaction.
Chapter 4 presents various approaches to implementing conflict-solving strategies, including assertive conflict-solving, empathy and assertiveness in conflicts, value creation through conflicts, and time-optimized conflict clarification.
Chapter 5 examines the relationship between conflict management and organizational development, exploring a transformative approach to change management and its impact on employee transformation.
Schlüsselwörter (Keywords)
Organizational change, conflict management, mediation, transformative approach, employee transformation, organizational development, conflict resolution, implementation tools, empowerment, skills development.
- Citation du texte
- Sebastian Dürbeck (Auteur), 2016, A mediative approach in organizations. Personal transformation and development in disputes, Munich, GRIN Verlag, https://www.grin.com/document/334696
