There are a lot of studies done in other countries on the impact of ICT on businesses however in Ghana, studies in this field are scarce. This study focused on the impacts of ICT on modern world business in Ghana.
The descriptive survey approach was adopted for this study which involved the use of questionnaires to obtain data which was analysed quantitatively. The respondents included the workers of K.Logistics. The study concluded that ICT is used in businesses for communication, record keeping and also to improve productivity. The study also concluded that limited financial resources, limited data management capacity, breaking down and malfunctioning of computer, poor awareness of ICT application and fund to invest more on ICT device and cost of training IT personnel and cost of repairs in terms internet service are factors that prevent ICT usage in businesses.
Finally, the study also concluded that the use of ICT helps reduce cost, improve productivity, improves business performance, improves profitability of businesses, reduces corruption by helping keep accurate records and also makes transaction easy. The study thus recommended the use of ICT in all businesses to help improve upon productivity.
Table of Contents
CHAPTER ONE
INTRODUCTION
Background of the Study
Problem Statement
Objectives of the study
Research questions
Significance of the Study
Delimitation of the Study
Limitation of the Study
Definition of Terms
Organization of the rest of the Study
CHAPTER TWO
LITERATURE REVIEW
Introduction
Definition and Concept of ICT
Various ways in which ICT is used in Businesses
Factors that prevents ICT usage in businesses
The effect of the use of the ICT on the performance of businesses
CHAPTER THREE
METHODOLOGY
Introduction
Research Design
Population
Sampling and Sampling Procedure
Instruments
Pre-testing of questions and administration
Data collection methods
Data Analysis
Retention rate
CHAPTER FOUR
RESULTS AND DISCUSSION
Introduction
Demography
Various Ways in Which the ICT is used in Businesses
Factors that Prevents ICT Usage in Businesses
The effect of the use of ICT on the performance of businesses
CHAPTER FIVE
SUMMARY, CONCLUSIONS AND RECOMMENDATIONS
Introduction
Summary
Conclusions
Recommendations
Suggestions for Further Research
Research Objectives and Themes
The primary objective of this study is to examine the impact of Information and Communications Technology (ICT) on modern business operations in Ghana, specifically focusing on K. Logistics as a case study to identify challenges and performance benefits.
- Identification of common ICT usage patterns within business environments.
- Evaluation of barriers preventing the effective implementation and use of ICT.
- Assessment of the correlation between ICT adoption and business performance, including cost reduction and productivity.
- Quantitative analysis of staff perspectives on technology infrastructure and data management.
Excerpt from the Book
Background of the Study
Information and Communications Technology (ICT) involves the use of computer hardware, software and telecommunication devices to store, manipulate, convert, protect, send and receive data/information (Olifer& Olifer, 2006). ICTis fast developing and is now part of every aspect of ourlivelihood. Businesses cannot survive in this 21st century without ICT since all activities undertaken in the business setup is linked to ICT. Consequently, communication flow is very essential in the growth and development of every business entity. ICT makes it possible to communicate easily with staff and customers of the company. Businesses of this 21st century are advancing at a very fast pace. With the world becoming a global village, business transactions are becoming increasingly dynamic and consequently this has caused an increase in world trade. Thus the increase in the volume of tradein Ghana and other developed countries require fast transfers of monies, payment across continents and many other services that promote growth of business (Al-Mudimigh, 2007).
These transactions cannot be carried out effectively without the use of ICT. With the numerous positive impact of ICT in businesses, it is hard to imagine a contemporary business functioning without adoption of ICT. Thus, ICT permeates every aspect of twenty first century businesses (Ansah, Blankson, and Kontoh, 2012). According to Crede& Mansell (1998), ICTis crucially important for sustainable development in developing countries. ICT encompasses the use of Computers, Internet, E-mail, Mobile Phones and Fax machine (Ansah, Blankson, and Kontoh, 2012).According to Fapohunda (1999), computers are now
Summary of Chapters
CHAPTER ONE: Provides the research foundation, identifying the problem statement and setting the study objectives regarding ICT impacts in Ghana.
CHAPTER TWO: Reviews existing literature on ICT concepts, definitions, and previous studies regarding the influence of technology on organizational performance.
CHAPTER THREE: Details the descriptive survey methodology, research design, and quantitative data collection processes used at K. Logistics.
CHAPTER FOUR: Presents the analysis of survey data, illustrating how ICT adoption affects various business operations and employee productivity.
CHAPTER FIVE: Synthesizes the research findings, offers conclusions on the role of ICT, and provides recommendations for business management.
Keywords
Information and Communications Technology, ICT, Modern World Business, K. Logistics, Business Performance, Productivity, Data Management, Ghana, Quantitative Analysis, Small and Medium Enterprises, Infrastructure, Digital Innovation, Cost Reduction, Communication Systems, Technological Barriers
Frequently Asked Questions
What is the core focus of this research?
The research investigates the impacts of Information and Communications Technology (ICT) on modern business operations, specifically using K. Logistics in Ghana as a case study.
What are the primary themes discussed?
The study focuses on the usage of ICT, obstacles preventing its implementation, and the resulting effects on organizational performance, cost-efficiency, and productivity.
What is the main research objective?
The goal is to contribute to the body of knowledge by examining how ICT influences business growth in Ghana and identifying the barriers that hinder its effective use.
What scientific methodology was applied?
The study utilizes a descriptive survey design with a quantitative approach, using self-administered questionnaires to collect data from staff at K. Logistics.
What does the main body cover?
The main sections cover a literature review, the methodological framework, an analysis of survey results regarding communication and productivity, and final recommendations.
Which keywords characterize this work?
The study is characterized by terms such as ICT, business performance, productivity, technological infrastructure, and SMEs.
How was the sample for this study determined?
The researcher selected a sample of 50 respondents from a total population of 60 employees at K. Logistics using a simple random sampling method.
What does the study conclude regarding ICT barriers?
The findings indicate that limited financial resources, poor data management capacity, and the high cost of maintaining IT personnel are significant factors preventing widespread ICT usage.
- Citar trabajo
- Selorm Kuffour (Autor), 2017, The impacts of ICT on Modern World Business, Múnich, GRIN Verlag, https://www.grin.com/document/418223
