Resumen o Introducción
This paper presents various operations management concepts and evaluates them through analytical research and determine whether and how they can be applied. Besides it describes the role of an operations manager.
There are two different models in Quality Management, the Japanese and the Western, both having different approaches in various quality issues. The Western model has a static approach on quality concept, while the Japanese model focuses on continuous monitoring and improvement. The Western model mainly relies on product inspection, while the Japanese model gives value to customers and workers for improving the organisational processes, as they believe that those using and providing the service are more suitable to handle it. This results in producing high quality products at a lower price, offering benefits to the consumers.
Project management refers to planning, organising and controlling all the necessary resources in order to achieve specific goals and targets within specific criteria and time. Projects can improve customer’s satisfaction, reduce operating costs and increase product development, but in order to accomplish this, the main key elements must be taken into consideration, such as manpower, machinery, materials, time and resources.
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- George Yiapanas (Autor), 2016, Principles of operations management. The role of an operations manager, Múnich, GRIN Verlag, https://www.grin.com/document/506355
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