34 results

A systematic literature review on customer integration in the new product development process

Algorithmic Pricing based on Big Data. A Critical Reflection

Analysing Factors Influencing Consumer Decision Making Process for Mortgage Services
Implications for the Retail Banking Sector

Consumer Attitude towards Recycled Fashion Garments. Which factors make recycled fashion more appealing to consumers?

Conundrum of Corporate Social Responsibility as a tool for brand awareness
Corporate Governance and Ethics

Customer Experience Management at Rolex

Customer Relationship Management and Customer Retention

Customer Relationship Management for Service Provider

Customer Relationship Management for Small- and Midsized Businesses in Austria. A focus on CRM On Premise vs. CRM On Demand with mobile extension

Customer Relationship Management in Banking Sector

Customer Relationship Management in Retail

Customer Relationship Management in the Airline Industry

Customer Relationship Management. Systematic Review and Perspective Analysis

Customer Relationship Management: Lufthansa

Customer Relationship Marketing - viewpoints and aspects about crm

Customer Retention as a Part of Customer Relationship Management of Private Broadcasting Radio Stations

Factors influencing customer satisfaction and behavioral intention. The airline industry in Malaysia

Implementation of a customer relationship management strategy to enhance customer satisfaction in the retail selling industry
A case study of Sainsbury's Becton (deleted)

Increasing Customer Loyalty via Mobile Customer Relationship Management

International E-Business – Building Online Customer Loyalty with Relationship Management

Investigation of Relationship Between the Implementation of Total Quality Management and Customer Satisfaction

Managing Service Quality with Technological Innovations in the Banking Industry
A researcher’s perspective

Proposal to optimize response time in customer satisfaction surveys in the marketing and sales department of an automotive company - New

Service Delivery and Customer Satisfaction. A Case Study of Addis Ababa City Administration

Service Quality and Sustaining Customer Relationships