Extrait
Table of Contents
1. Introduction
1.1. The Balanced Scorecard
1.1.1. The Financial Perspective
1.1.2. The Customer Perspective
1.1.3. The Internal Perspective
1.1.4. The Innovation and Human Perspective
1.2. Background Ericsson
2. Application of the Balanced Scorecard
2.1. Ericsson and the implementation of a scorecard
2.2. Financial Perspective at Ericsson
2.2.1. Strategic themes for the Financial Perspective at Ericsson
2.3. Customer Perspective at Ericsson
2.3.1. Strategic themes for the Customer Perspective
2.4. Internal Perspective at Ericsson
2.4.1. Strategic themes for the in Internal Perspective
2.5. Innovation and Human Perspective at Ericsson
2.5.1. Strategic themes for the Innovation and Human Perspective at Ericsson
3. Conclusion
4. References
4.1. Books
4.2. Articles
4.3. Reports
4.4. Internet sources
5. List of figures
6. Appendix
6.1. Explanation of terms used
- Citation du texte
- Anna Lena Bischoff (Auteur), 2011, The Balanced Scorecard, Munich, GRIN Verlag, https://www.grin.com/document/168541
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