Homepage >  Catalog >  Computer Science - Commercial Information Technology

Theoretische Grundlagen zum Support mit Open Source Software und ITIL


Academic Paper, 2007

34 Pages, Grade: 1,0


Excerpt


Inhaltsverzeichnis

1. Einleitung

2. Software Support
2.1 Software-Begriff
2.2 Support Service
2.3 IT Service Management

3. Information Technology Infrastructure Library (ITIL)
3.1 Überblick
3.2 IT Service Management nach ITIL
3.3 ITIL Service Desk
3.4 Incident Management

4. Trouble Ticket Systeme
4.1 Definition: Trouble Ticket System
4.2 Anforderungen an Trouble Ticket Systeme

5. Open Source Software
5.1 Definition: Open Source Software
5.2 SWOT-Analyse

6. Literaturverzeichnis (inklusive Weiterführender Literatur)

7. Abbildungsverzeichnis

8. Tabellenverzeichnis

Excerpt out of 34 pages

Details

Title
Theoretische Grundlagen zum Support mit Open Source Software und ITIL
College
University of Applied Sciences Dortmund
Grade
1,0
Author
Year
2007
Pages
34
Catalog Number
V275362
ISBN (eBook)
9783656676317
ISBN (Book)
9783656676348
File size
792 KB
Language
German
Keywords
theoretische, grundlagen, support, open, source, software, itil
Quote paper
Lajos Vilt (Author), 2007, Theoretische Grundlagen zum Support mit Open Source Software und ITIL, Munich, GRIN Verlag, https://www.grin.com/document/275362

Comments

  • No comments yet.
Look inside the ebook
Title: Theoretische Grundlagen zum Support mit Open Source Software und ITIL


Similar texts


Upload papers

Your term paper / thesis:

- Publication as eBook and book
- High royalties for the sales
- Completely free - with ISBN
- It only takes five minutes
- Every paper finds readers

Publish now - it's free