This thesis deals with the task of introducing an ERP system in an international medium-sized company on the basis of a constructed case study, taking change management approaches into account. Due to the rapid development of new technologies, the market situation changes rapidly. The constant change of the company thus becomes a matter of course for dealing with the dynamics and complexity of the environment. As a consequence of global networking, internationally staffed teams are formed which demand special responsibility and control skills of the managers in view of personnel, cultural aspects and decentralized management.
In addition to business reasons that can cause change processes to fail, communication, leadership and corporate culture-related factors must also be taken into account. Thus, middle-level managers in particular have many subtasks to master and must balance communication between top management and employees.
After the introduction in Chapter 1, Chapter 2 provides the basics of the technical terms "change management" and "manager" and explains the requirements for managers. Chapter 3 shows how the entire concept could look like and which tasks a manager has to deal with during the course of the change process. The conclusion of the work in Chapter 4 summarizes the results and provides suggestions for further research.
Inhaltsverzeichnis (Table of Contents)
- INTRODUCTION
- THEORETICAL PRINCIPLES
- Definition of "change management" and "leadership"
- Change management process
- Requirements for managers
- Employee acceptance as an important challenge in a changing environment
- THE CHANGE MANAGEMENT APPROACHES FOR THE INTRODUCTION OF AN ERP-SYSTEM
- Initial situation and problem description
- Practical relevance
- Procedure model and representation of the process phases
- Instruments for guiding through individual phases
- Implementation
- CONCLUSION AND OUTLOOK
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This thesis aims to examine the challenges of introducing an ERP system in an international medium-sized company, specifically focusing on the implementation of change management approaches. The text explores the impact of rapid technological advancements on market dynamics and the need for companies to adapt. Key themes and objectives include:- The importance of change management in successful ERP implementation
- Challenges and requirements for managers in navigating change processes
- The impact of global networking and cultural considerations on change management
- The development of a dynamic model that encompasses both technical and managerial aspects of ERP implementation
- Identifying specific tools and techniques for effective change management in each phase of ERP implementation
Zusammenfassung der Kapitel (Chapter Summaries)
- Introduction: This chapter sets the stage for the thesis by introducing the context of implementing an ERP system in an international medium-sized company. It highlights the significance of change management in the face of rapid technological advancements and evolving market dynamics.
- Theoretical Principles: This chapter provides a foundational understanding of "change management" and "leadership" in the context of organizational change. It defines these concepts and explores the necessary requirements for effective management during change processes. Furthermore, it emphasizes the importance of employee acceptance as a critical factor in the success of any change initiative.
- The Change Management Approaches for the Introduction of an ERP-System: This chapter delves into the practical application of change management strategies within the context of ERP implementation. It presents a detailed overview of the process, including the initial situation, problem description, and the development of a dynamic model encompassing various phases of implementation. The chapter also explores specific instruments and techniques for guiding individuals through each phase of the change process.
Schlüsselwörter (Keywords)
The key terms and concepts explored in this thesis include change management, leadership, ERP implementation, international medium-sized companies, global networking, cultural considerations, organizational change, and dynamic models. The focus is on examining the practical application of change management approaches within the context of introducing an ERP system, considering the challenges and requirements for effective management in a globalized business environment.- Quote paper
- Larissa Petersen (Author), 2017, Change Management as a management task. The role of managers in operational change processes, Munich, GRIN Verlag, https://www.grin.com/document/954650
