Author: M.Sc. Anika Kunz

M.Sc. Anika Kunz

eBooks: 1
Institution / College: Universiteit van Amsterdam
Created on: 1/15/2014

Info

Created on: 1/15/2014
Highest degree: Master of Science

Texts (1)

Complaint Management Unlocked. The effects of different variations of reactive versus proactive webcare on consumer responses and the mediating effect of customer expectations

Subject: Communications - Public Relations, Advertising, Marketing, Social Media

Category: Master's Thesis , 2013 30 Pages , Grade: 7,3 out of 10 (B)

Catalog Number: 267580

Price: US$ 16.99