M.Sc. Anika Kunz

Textes (1)

• Complaint Management Unlocked. The effects of different variations of reactive versus proactive webcare on consumer responses and the mediating effect of customer expectations
  
  Matière: Médias / Communication - Relations publiques, Publicité, Marketing, Médias sociaux

  Catégorie: Thèse de Master , 2013 30 Pages , Note: 7,3 out of 10 (B)

  N° de catalogue: 267580

  Prix: US$ 16,99