This presentation has been created to acquaint you with the overall performance of the tourist site, held during summer my experience as a front office manager in Hotel Intercontinental – Golden Sands. The hotel is freshly renovated, 5-star, situated only meters from the beach and 17km from Varna city center. The property features a mix of 325 standard, superior rooms and suites, with stunning park and sea views. Guests can enjoy our extensive Spa services, 24-hour Casino access and entertainment, dedicated Concierge team, Shopping center, Kids Club, Wi-Fi and complimentary car-park facilities, guaranteed to make your stay magnificent and memorable
Inhaltsverzeichnis (Table of Contents)
- Reception
- Check-in/check-out
- Business communication
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This presentation provides an overview of the performance of the Intercontinental Hotel in Golden Sands, Bulgaria, during the summer season. It explores the hotel's operations, its strengths and weaknesses, and the opportunities and threats it faces in the tourism industry.
- The impact of tourism on poverty reduction in Bulgaria
- The role of the front office in hotel operations
- The strengths and weaknesses of the Intercontinental Hotel
- The opportunities and threats facing the hotel
- The importance of communication in hotel management
Zusammenfassung der Kapitel (Chapter Summaries)
- Reception: This chapter focuses on the staff and operations of the front office at the Intercontinental Hotel. It details the responsibilities of the front office staff, including meeting and greeting guests, managing reservations, and handling payments. The chapter also examines the hotel's strong and weak points, including its location, staff qualifications, and the challenges of managing employee motivation.
- Check-in/check-out: This section discusses the check-in and check-out procedures at the hotel. It outlines the standard check-in and check-out times, as well as the additional fees for extended stays. The chapter also mentions the hotel's contracts with leading tour operators, highlighting the importance of tourism to the hotel's revenue.
- Business communication: This section focuses on the importance of communication in hotel management. It emphasizes the need for an active and open communication policy to engage employees, maintain dialogue, and promote staff satisfaction. The chapter also stresses the importance of investing in staff training and using technology to enhance communication.
Schlüsselwörter (Keywords)
The presentation focuses on the tourism industry in Bulgaria, hotel management, front office operations, customer service, communication strategies, employee engagement, and the impact of economic factors on the hospitality sector.
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- Kostadin Ruychev (Autor), 2016, Hotel Practice Front Office, Múnich, GRIN Verlag, https://www.grin.com/document/435334
